Customer Service Project Management

Theresa Gillespie

**************@*****.*** 602-***-****

PROFESSIONAL SUMMARY

Positive individual who strives for success and results. Versatile, fast-paced, open minded, and willing to learn strategic techniques in communications. Ability to adapt in any situation. Works well individually or in team settings. Magnetic, influential, persuasive personality, and strong work ethic. I enjoy the challenge of solving problems and building rapport with businesses to solve their problems.

SKILLS / COMPETENCIES

Customer Service/Sales

Administration Certified

Computer Efficiency

Business Communication

Building Rapport

Leadership/Management

Active Listening

Public speaking/Presentations

Communication

PROFESSIONAL EXPERIENCE

Televerde Foundation: Goodyear, AZ January 2024 - July 2024

Career PATHS Participant

Developed and designed a business plan presentation to 30 Investors 3 times per month with positive feedback and awards. Communicated effectively in teams with empathetic leadership strategies.

Project Management designed study packet questions for 20 women to assist in passing their PACE exam.

Facilitated Presentations twice a week in teams of 4 using PowerPoint Deck Slides for investors.

Perryville Education: Goodyear, Az March 2020 - January 2024

GED Tutor

Created curriculum for 25 students daily in RLA teaching reading comprehension, grammar, and creative writing to pass with an 8.0 score or higher. Passed 16 students in 2023.

Organized reports in AIM for Administrations records. Motivated 25 students according to diverse learning styles using positive influence and empowerment tools.

Paul Miller Real Estate: Phoenix, Az July 2016 - February 2020

Personal Assistant/Project Manager

Organized Executives schedule and calendar, keeping him on task, scheduled events and meetings, travel, hotel, transport, dining reservations and was the first impression with clients to promote client's brand and home showings.

Generated 100 leads daily with cold calling and building rapport with homeowners. Obtained average of 30 solid leads to calculate loan refinance approvals for home loans.

Performed credit history analysis, credit repair, appraisals and analyzed appropriate lender program specific to each client's needs. Sales techniques to sell specific loans dependent on credit history and equity in home. Closed 8 loans per month.

EDUCATION & CERTIFICATIONS

Arizona State University / Tempe, Az Business Communications January 2024

Rio Salado College/ Phoenix, AZ Business Communication Fundamentals June 2024

Paradise Valley Community College/ Phoenix, AZ Associate's Business May 2002

Google Coursera Project Management May 2024

PACE Administrative Professional Certificate/Project Management July 2024

Administrative Assistant Microsoft & Linked-In April 2024

Peer to Peer Support Specialist/Facilitator January 2023

Level 3 Business Development Representative Factor-8 Sales Certified March 2024

Zen-Desk Customer Service Professional Certification April 2024

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