Team Member Customer Service
Resume:
Julie Szeto Takamura
Las Vegas, NV *****
*******@*****.***
Seeking a position as a customer service position
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Team Member/Cashier
Carl's Jr. - Las Vegas, NV
November 2018 to Present
• Prepares burgers
• Cleans work stations
• Greets customers
• Ensures that kitchen and other stations are cleaned and stocked before leaving
• Operates cash register
• Answered customers' questions
• Resolved customer complaints
• Counted out cash drawers
• Stocked shelves
Team Member/Cashier
Jack in the Box - Las Vegas, NV
July 2017 to October 2018
• Prepares burgers
• Cleans work stations
• Greets customers
• Ensures that kitchen and other stations are cleaned and stocked before leaving
• Operates cash register
• Answered customers' questions
• Resolved customer complaints
• Counted out cash drawers
• Stocked shelves
Team Member/Cashier
Jack in the Box - Las Vegas, NV
June 2016 to May 2017
• Prepares burgers
• Cleans work stations
• Greets customers
• Ensures that kitchen and other stations are cleaned and stocked before leaving
• Operates cash register
• Answered customers' questions
• Resolved customer complaints
• Counted out cash drawers
• Stocked shelves
Team Member/Cashier
Carl's Jr. - Las Vegas, NV
September 2015 to February 2016
• Prepares burgers
• Cleans work stations
• Greets customers
• Ensures that kitchen and other stations are cleaned and stocked before leaving
• Operates cash register
• Answered customers' questions
• Resolved customer complaints
• Counted out cash drawers
• Stocked shelves
Team Member/Cashier
Jack in the Box - Daly City, CA
October 2014 to May 2015
• Prepares burgers
• Cleans work stations
• Greets customers
• Ensures that kitchen and other stations are cleaned and stocked before leaving
• Operates cash register
• Answered customers' questions
• Resolved customer complaints
• Counted out cash drawers
• Stocked shelves
Kitchen Helper
Red Lobster - South San Francisco, CA
July 2014 to May 2015
• Washes dishes
• Folds napkins and silverware
• Wash, peels, and cuts various types of food
• Weighs and measures ingredients
Hostess/Cashier
Denny's - Daly City, CA
January 2012 to November 2014
• Greets customers
• Takes orders
• Operates cash register and receives payment from customer in cash or credit card
• Perform side work, as required
• Cleans, organizes, and stocks menus at host area Education
College in Business
City College of San Francisco - San Francisco, CA
September 1983 to November 1985
High school or equivalent in GED
Jefferson High School - Daly City, CA
September 1980 to June 1983
Skills
• Customer Service
• Telephone
• General Office
• General Office Skills
• Data Entry
• Cantonese
• Mandarin
• Typing
• Chinese
• Food Service
• Word Processing
• Tutoring
• Math
• English
• Communication Skills
• Computer Skills
Languages
• Cantonese - Fluent
• Mandarin - Intermediate
Additional Information
• Over 25 years of experience in Customer Service
• Proficient in word processing
• Adaptable, dependable, strong organizations skill
• Experienced at multi-tasking in a variety of settings
• Bilingual English/Cantonese
Computer Skills
• Formatted documents using MS Word
• Created spreadsheets, inserted formulas, and entered data in Excel
• Entered and edited data using Access
• Created slideshows using PowerPoint
• Performed Internet search, sent and received e-mail
• Keyword 45 wpm
• Data entry 8000 KSPH, entered survey results for hotel guests, interpreted comments, made decision on coding
Customer Service Skills
• Took orders in a timely and courteous manner Solved customer complaints diplomatically and efficiently diffused potential issues
• Rang up sales on cash register and completed credit card transactions
• Supervised and organize games for children
• Tutored at YWCA for bilingual students (first through third grades) General Office Skills
• Organized supplies and materials
• Filed documents using alphabetic filling rules
• Answered telephone and took messages
• Expertly stocked shelves, served customers, and cleaned the restaurant
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