Customer Service Call Center

OBJECTIVE

I have an associate degree in business administration

** ***** ***** ********** ** retail and management position. 9 year's in call center experience. Willing to work 50 hours a week. Love retail and human resource. Able to learn very quickly with hands on experience.

WORK EXPERIENCE

Customer Service Supervisor

November 2015 - present

Toys R Us Roanoke, Virginia

Take car of front end of store. Handle any concerns of customers. Schedule breaks. Train new hires. Answer phones. Discipline employees. Count drawers. Do change orders. Supply perfect customer service to our guest. You name it I do it. Our store will be closing in the end of June so I need a new job soon.

26 years experience in retail, customer service, management, and call center., Retail,

Asst. Mgr.

February 2009 - February 2018

Buchanan fountain grill Buchanan, Virginia

Wait table's. Greet customers. Do payouts, deposit, open restaurant and close. Key holder.

Organizational Restructuring,

Rock team

June 2012 - May 2015

Belk, Inc. Roanoke, Virginia

Unload trucks. Set planograms. Do merchandising in store. Customer service. Work in makeup and jewelry department. Ring customers up.

Customer Service Specialist

October 2000 - February 2009

HSN Roanoke, Virginia

Work in a call center taking phone orders. Train new hires. Peer coach and product presentation. Exceeded department goals in talk time and sales. Handled customer complaints with respect. Loved this job

Retail Store Asst. Manager

September 1999 - October 2000

A&N Roanoke, Virginia

Hire and train new hires. Payroll and schedules. Key holder. Unload trucks and merchandising store. Acting store manager whenever needed at another store or when store manager was on vacation. Sold name brand shoes. Nike,rebox, and new balance. Store went out of business only reason I left.

Hands-on Training,

Customer Service Supervisor / Store trainer

May 1995 - October 2000

Hill's Dept store/ Ames Dept Store Roanoke, Virginia

Customer service supervisor. Store trainer. Payroll and cash office. Hired,trained,and supervised employees. Made schedules covered lunches. I was over sound and video, layaway, snack bar,and cashier's. Store closed.

Retail management,

SKILLS

Advertising

Clients

Fast Learner

maintenance

Marketing

Office Manager

Online Marketing

Optimization

payroll

Premiere

Retail

Expert

Retail Marketing

Retail Sales

Expert

Training

Expert

Call Center

Expert

Contact this candidate