**********@*****.****** com Chicago, Rivera IL +1-773-***-****
WORK HISTORY
Documentation Management Department Assistant Manager at Turner Acceptance Corp.
**/**** - ******* (20 years)
* Efficiently assigned and monitored duties within the file department, including scanning,
filing, and data entry, ensuring smooth workflow and adherence to deadlines.
* Transformed the entire file department from a paper-based process to a completely 100 digital
process.
* Facilitated strong relationships and communication with the Secretary of State to ensure
timely receipt of Titles, demonstrating excellent interpersonal and negotiation skills.
File Department Supervisor at
11/2004 - 01/2022 (17 years)
* Demonstrated strong leadership skills by supervising and mentoring up to 3 file clerks in
departmental operations.
* Prepared files for new Direct and Indirect Funding transactions, including printing deal
jackets, verifying documents, scanning into the virtual archiving system, and filing by
transaction class and account number, averaging 75 transactions weekly.
* Achieved a 100 compliance rate in releasing titles within an average turnaround time of 24
hours, ensuring adherence to company policies and customer satisfaction.
* Efficiently managed document flow to and from external storage, optimized outgoing mail
processes, handled high call volumes, and collaborated cross- departmentally, enhancing
operational efficiency and customer satisfaction.
* Maintained compliant filing systems, managed outgoing mail and postage funds, handled high
call volumes with dealers and customers, and collaborated with departments like Collections
and Tellers to swiftly resolve issues such as charged-off accounts, repossessed cars, and
title pickups.
File Clerk at
01/2004 - 11/2004 (1 year)
* Organized and maintained physical documents according to established filing systems and
procedures.
EDUCATION
Maria Cadillas High School
Graduated 1995
High School Diploma
SKILLS
Assistant manager, 0 year
LANGUAGES
English, Moderate
SOCIAL NETWORKS
Facebook, https://www.facebook.com/hd.white.92
Twitter, https://None
Linkedin, https://www.linkedin.com/in/shinica-haynes-9547a2287/ ABOUT ME
I served in the military
I have a drivers license
I have management experience : 20 years
I have a security clearance