Patient Care Service Coordinator

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Summary Patient-oriented Clinical Coordinator prepared to take the next step with a new clinical team in Shreveport. Adept at performing staff scheduling, inventorying and ensuring patient care treatment protocols are followed. Organized and coordinated with a strong reputation for maintaining high levels of patient satisfaction. Skilled in information management and patient admissions.

Skills • Progress Monitoring

• Multidisciplinary Team Collaboration

• In-Service Programs

• Service Utilization Improvements

• Medical Condition Coding Software

• Staff Scheduling

• Clinical Data Collection

• Computerized Charting

• Patient Admittance

• Patient Records Administration

Experience 11/2018 - Current

Current Clinical Service Coordinator, Oschner LSU, Shreveport, LA

• Worked an average of 40-45 hours per week

• Admitted patients to services and completed thorough clinical documentation

• Managed patient flow and communicated with nurses and doctors to ensure medical assignments are completed on time

• Scheduled patient appointments, follow up appointments, lab visits, and medical procedures

• Explained policies, procedures and services to patients

• Processed billing information, collections and cash handling. 09/2018 - 10/2020

Patient Access Representative, Oschner LSU, Shreveport, LA

• Worked an average of 40-45 Hours per week

• Applied HIPAA privacy and security regulations while handling patient information

• Verified demographics and insurance information to register patients in computer system

• Organized and maintained records by updating and obtaining both personal and financial information from patients

• Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information

• Obtained necessary signatures for privacy laws and consent for treatment

• Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations

• Verified patients' insurance and payment methods during admissions or check-in processes

• Processed billing and invoices.

LATAMMYE HENRY

318-***-**** • ********@*******.*** • Shreveport, LA 71118

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10/2014 - 11/2018

Call Center Agent, Teleperformance, Shreveport, LA

• Worked an average of 40 hours per week

• Managed high-volume of inbound and outbound customer calls

• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks

• Answered, screened and processed high volume of calls daily with call management system and web-based communications.

02/2002 - 07/2016

Administrative Assistant, J & J Firewood and Lawn Service, Gloster, LA

• Worked an average of 40-45 hours per week

• Answered phone calls and emails to provide information, resulting in effective business correspondence

• Provided secretarial and office management support while building cooperative working relationships

• Scheduled appointments, meetings and events for management staff. 08/2001 - 03/2012

Selector/Sealer and Forklift Driver, Libby Glass Inc, Shreveport, LA

• Worked an average of 40-45 hours per week

• Moved goods between warehouse locations according to shipment and storage needs

• Transported, loaded, unloaded and stacked materials

• Picked orders from storage, wrapped and staged for shipments

• Unloaded incoming items from trucks and rail cars and transported materials to staging area.

Education and

Training

05/2011

Associate of Arts, Business Management

Bossier Parish Community College, Bossier City, LA

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