Customer Service Data Entry

Elizabeth Montes - 520-***-****- *******************@*****.***

A dynamic, team spirited and performance driven professional with over fifteen years of experience in administrative, accounting, bookkeeping, customer service and data entry. Along with six years of Legal assistant experience. I’ve been recognized for my keen organization skills and customer service background. I constantly communicate with team members, welcome constructive criticism, I’m always willing to improve my skills and I maintain a positive attitude. Creative problem solving and troubleshooting skills as well as following company procedures and standards. I’m bilingual, fluent in Spanish.

PROFESSIONAL EXPERIENCE

City of Tucson- Tucson, AZ

Water Maintenance operator- 2/14/2021-present

• Create work order, and service request for commercial and maintenance technicians, dispatch calls to designated areas. Process and submit perm patch and permit request. Submit and obtain clearance for routine and emergency blue stake tickets, Post and update outages, and outage map. Answer calls Tucson Orthopedic Institute, Tucson, AZ

Appointment scheduler 5/2019- 2/7/2022

• Schedule appointments, obtain authorization form for health insurance, process and submit work order, review medical charts, data entry, file, email, billing. Pincus & Lespron, PLC, Tucson, AZ

Legal Assistant- 12/2013- 5/2019

● Keeps cases organized by establishing and organizing files; monitoring calendars; meeting deadlines; documenting actions;

inputting information into file database and case management software; confirming case status with attorney.

● Follow up with providers and request medical records and itemized billing statements.

● Helps develop cases by maintaining contact with people involved in the case; preparing and filing discovery requests, preparing responses to opposing counsel; generating status reports.

● Keeps clients informed by maintaining contact, communicating case progress.

● Maintains case costs by verifying outstanding balances with attorney, clients, and providers.

● Supports case preparation by preparing case summaries and materials for mediation conferences; preparing pleading

monitoring and obtaining discovery responses; organizing materials for team case review.

Arizona Pest Control, Tucson, AZ

Administrative /Bookkeeping Assistant-6/2009-9/2013

● Worked with spreadsheets, sales and purchase ledgers and journals.

● Assisted with payroll and accounts receivable

● Calculating and checking to make sure payments, amounts and records are correct.

● Sorting incoming and outgoing daily post and answering any queries.

● Managing petty cash transactions.

● Controlling credit and chasing debt.

● Reconciling finance accounts and direct debits

Essential Pest Control, Tucson, AZ

Administrative Assistant 7/2004-3/2008

● Supervised and created schedules for eight technicians.

● Worked with spreadsheets, sales and purchase ledgers and journals

● Calculating and checking to make sure payments, amounts and records are correct.

● Scheduling of commercial and residential services

● Sorting incoming and outgoing daily post and answering any queries. ● Managing petty cash transactions.

EDUCATION

Medical Assistant Certificate IIA College, Tucson, AZ Graduated: May 2007 High School Diploma Sunnyside High School, Tucson, AZ

References available upon request

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