Customer Service Representative

Janee P. Heyward

Phone: 980-***-****

E-mail: ****************@*****.***

Qualifications and Skills

*10 Years Customer Service *Telemarketing *Receiving & Shipping *Strong Communicator *Interpersonal *Efficient *Organized *Team Player *Negotiation *Microsoft Office Products

Work History

2018 to Present, Caregiver, Charlotte, NC

Provide personal assistance and perform activities of daily living for senior client with limited mobility and delayed cognition in residence while family members.

Work and/or took respite.

Maintain cleanness and safety of client and residence while performing job duties.

Perform light housekeeping, meal preparation and answer periodic phone calls.

2016 to 2017, Bargain Hunter’s, Customer Service Telemarketer, Charlotte, NC

Answer customer phone calls and emails, responding to customers' questions and concerns

Receive phone calls of people responding to direct marketing and advertising campaigns.

Reach out to potential clients through cold calls.

Use pre-written scripts to showcase our products to possible customers, learning what their needs are and keeping the customer engaged.

Demonstrate how our products can best address client needs.

Upsell products if possible.

2015 to 2016, Debbie Staffing, Shipping & Receiving Attendant, Charlotte, NC

Load and Unload Trucks using RF Scanner to move freight.

Maintain inventory by identifying, labeling, and placing materials and supplies in stock.

Record location of inventory.

Locate materials and supplies by pulling and verifying materials and supplies listed on production orders.

Education

Goodwill Development Center, Charlotte, North Carolina Banking and Customer Service October 2015 Customer Service Excellence, Solution Selling, Call Center Fundamentals, Teller Services, Office Administration, Lockbox Operation, Bank Regulatory Compliance, Microsoft Office Suite 2010, Cloud Technology and Social Media Etiquette Brooklyn Collegiate – Diploma June 2011 Brooklyn, NY

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