Customer Service Account Management
Resume:
TYSON DELCAMBRE
New Iberia, Louisiana *****
**********@*****.***
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for analytical thinking and creativity to solve problems. I have 15+ years of sales experience in different industries.
I have excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Skills
Excellent communication skills
Interpersonal skills
Handling multiple assignments
Working under high pressure
Adapting to new situations and systems
Motivation
Initiative
Sense of urgency
Organization
Problem-solving
Follow-up
Positive demeanor
Positive attitude
Goal setting
Assessing progress
Achieving long-term goals
Microsoft Office applications
Computer skills
Customer Service
Policy Renewals
Customer follow-up
Lead Development
Client Relations
Client Retention
Account Management
Leads Prospecting
Policy Knowledge
Upselling
Insurance sales strategy
Negotiation abilities
Client Account Management
Negotiation
New Client Acquisition
Life Insurance
Sales processing
Sales operations
Direct Sales
Sales experience
Sales Growth
Sales professional
Closing sales
Sales tactics
Travel sales
Wireless sales
B2C Sales
Territory sales
Sales team collaboration
Personal Lines sales
Experience
January 2023 - January 2024
USAgency/Freeway Insurance - Abbeville, LA
Insurance Agent
Conducted research to identify competitive rates and benefits offered by other providers.
Participated in continuing education courses to stay current on industry trends and changes in regulations.
Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Educated customers on the importance of maintaining adequate insurance coverage.
Analyzed claims data to determine potential areas of improvement for policyholders' protection.
Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Provided customers with information regarding plan features, pricing, and availability.
Developed and implemented comprehensive insurance plans for clients according to their individual needs.
Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
Assessed customer risk levels and recommended appropriate coverage options.
Explained complex technical terms related to insurance plans in simple language for easy understanding.
Generated reports detailing sales activities, client interactions, and progress towards goals.
Developed relationships with new clients through cold calling and referrals from existing customers.
Scheduled meetings with prospective clients to discuss available products and services.
Maintained accurate records of all insurance transactions using computer software systems.
Responded quickly and accurately to inquiries from clients regarding their coverage plans.
Gathered detailed information from customers prior to offering quotes or making recommendations.
Engaged customers and provided high level of service by carefully explaining details about documents.
Responded to customer inquiries and problems to promote great service.
Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Explained coverage options to potential policyholders, answering questions or concerns.
February 2022 - January 2023
Kemper Insurance - New Iberia, LA
Insurance Agent
Conducted research to identify competitive rates and benefits offered by other providers.
Participated in continuing education courses to stay current on industry trends and changes in regulations.
Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Analyzed claims data to determine potential areas of improvement for policyholders' protection.
Educated customers on the importance of maintaining adequate insurance coverage.
Provided customers with information regarding plan features, pricing, and availability.
Assessed customer risk levels and recommended appropriate coverage options.
Explained complex technical terms related to insurance plans in simple language for easy understanding.
Developed relationships with new clients through cold calling and referrals from existing customers.
Processed payments received from clients promptly according to established procedures.
Scheduled meetings with prospective clients to discuss available products and services.
Responded quickly and accurately to inquiries from clients regarding their coverage plans.
Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Developed and implemented comprehensive insurance plans for clients according to their individual needs.
Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
Maintained accurate records of all insurance transactions using computer software systems.
Generated reports detailing sales activities, client interactions, and progress towards goals.
Gathered detailed information from customers prior to offering quotes or making recommendations.
Engaged customers and provided high level of service by carefully explaining details about documents.
Responded to customer inquiries and problems to promote great service.
Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Explained coverage options to potential policyholders, answering questions or concerns.
Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Contacted underwriters and submitted forms to obtain binder coverage.
Developed appropriate quotes based on risk information.
Sought out new clients and developed clientele by networking to find new customers.
January 2020 - October 2020
LOWES- ABBEVILLE - Abbeville, LA
Customer Service in Electrical and Tools department
Conducted regular meetings with staff to discuss areas of improvement in providing quality services to customers.
Ensured compliance with applicable laws and regulations related to customer service operations.
Resolved escalated customer complaints promptly, courteously and professionally.
Collaborated with other departments to ensure that their activities support the delivery of excellent customer service experiences.
Identified new strategies for improving overall customer experience.
Monitored customer feedback to identify areas for improvement in customer service.
Managed workflow within the department by assigning tasks appropriately among team members.
Contacted supervisor immediately when issues required escalation to avoid lost revenue.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Consulted with customers regarding needs and addressed concerns.
Reviewed completed work to verify consistency, quality, and conformance.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
January 2017 - January 2018
ADVANCED INTERGERATED SERVICES- YOUNGSVILLE - Youngsville, LA
Offshore and inland Electrical work
Performed routine maintenance on electrical systems such as motors, transformers, and generators.
Monitored the performance of existing equipment in order to identify potential areas of improvement.
Repaired faulty wiring or replaced defective parts to restore functionality of circuits and systems.
Installed new electrical wiring and equipment in accordance with local codes and regulations.
Utilized specialized tools such as voltmeters, ammeters, ohmmeters to diagnose problems within circuitry.
Calibrated instruments used for testing purposes in order to maintain accuracy of readings.
Worked closely with other technicians to complete projects efficiently.
Provided technical support by troubleshooting issues related to electrical systems.
Tested existing electrical components to ensure proper functioning.
Inspected electrical systems, equipment and components to identify hazards, defects, and the need for adjustment or repair.
Implemented preventive maintenance protocols to reduce downtime due to system failure or malfunctioning components.
Maintained records of all repairs performed on electrical systems.
Inspected all electrical components for damage or wear and tear.
Built panels containing relays, switches, circuit breakers, according to customer specifications.
Programmed PLCs for the control of automated machinery.
Ensured that all work was completed in compliance with industry standards and regulations.
Reviewed blueprints and engineering drawings to determine project scope and objectives.
Interpreted electrical and mechanical schematics, blueprints and diagrams.
Read and worked from electronic blueprint drawings.
Frequently worked overtime, weekends and holidays.
January 2015 - January 2017
WALMART- NEW IBERIA - New Iberia
Asset Protection and Customer Service
Investigated incidents of customer complaints regarding service issues or product quality issues.
Identified suspicious behavior, including loitering, unauthorized returns, and attempted fraud.
Provided support to external law enforcement agencies when necessary.
Maintained surveillance equipment such as cameras and alarm systems.
Conducted investigations into incidents of theft or damage to merchandise.
Patrolled the store premises to identify potential security risks or violations of policy.
Monitored customer activity to detect potential theft or shoplifting.
Greeted customers upon entry and provided assistance with any inquiries or concerns.
Developed strategies for preventing losses due to shoplifting, employee dishonesty, and other forms of theft.
Provided excellent customer service in line with company standards at all times.
Assisted store personnel in enforcing company policies and procedures.
Attended regular meetings with corporate loss prevention representatives in order to stay up-to-date on current policies and procedures.
Communicated regularly with other departments concerning asset protection matters.
Collaborated with store associates in order to reduce shrinkage through increased awareness.
Assisted in the development of loss prevention programs designed to reduce shrinkage within the store.
Reported all suspicious activities to store management immediately.
Responded to emergency situations such as medical emergencies, safety hazards, and fire alarms.
Coordinated with store management to address and resolve security issues.
Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
Monitored surveillance equipment to identify and address potential theft or security breaches.
January 2007 - January 2015
INDEPENDENT CAREGIVER – NEW IBERIA, LA - New Iberia, LA
Family Care Coordinator
Monitored progress of patients in achieving their healthcare goals.
Coordinated family meetings to discuss care plans and needs.
Collaborated with physicians, nurses, and other healthcare professionals to ensure quality care was provided to families.
Provided information to families on available resources related to healthcare.
Assisted with referrals from primary care practitioners when necessary.
January 2006 - January 2007
RECOVERY MANAGEMENT INC. – Louisiana - Louisiana, LA
Debris Management Coordinator
Coordinated with other departments to ensure projects were completed on time and within budget.
Organized team events to promote a positive work environment.
Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Resolved customer complaints in a timely manner while upholding company standards.
Facilitated communication between different departments in order to resolve issues quickly.
Maintained calendars of upcoming events, meetings and deadlines.
Delegated work to staff, setting priorities and goals.
Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Coordinated with other supervisors, combining group efforts to achieve goals.
January 2003 - January 2006
ENTERPRISE RENT A CAR- Lafayette La. - Lafayette, LA
Customer Service Representative
As a CSR, I have learned to effectively communicate, influence and interact with various types of customers
From proper sales techniques to problem solving and conflict management, this experience has taught me to confidently handle myself in a variety of business situations.
Answered customer inquiries and provided accurate information regarding products and services.
Answered customer inquiries via phone, email, and chat.
Identified opportunities for upselling additional products or services based on customer needs.
Maintained a high level of professionalism when dealing with difficult customers.
Gathered customer feedback through surveys and used the data to improve customer service.
Developed positive relationships with customers through friendly interactions.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Provided excellent customer service to resolve customer complaints in a timely manner.
Conducted regular follow-up calls with customers after resolving their issues.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Resolved customer complaints promptly and efficiently.
Provided exceptional customer service to ensure customer satisfaction.
Answered inbound calls, chats and emails to facilitate customer service.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Developed strong customer relationships to encourage repeat business.
Used approved scripts to de-escalate angry customers during telephone interactions.
Education and Training
March 2024
PSI Louisiana State Insurance Exam Lafayette, LA
Property & Casualty Louisiana Resident Insurance License Insurance
April 2022
PSI Louisiana State Insurance Exam Lafayette, LA
Personal Lines Louisiana Resident Insurance License Insurance
February 2022
Exam FX Online
Limited Life,Health,&Accident License Insurance
customer service experience
January 2013
SLCC New Iberia, LA
Associate of Applied Science I&E
Honors: Sigma Alpha Pi Honor Society, Sills USA Member
May 2003
DELCAMBRE HIGH SCHOOL Delcambre, Louisiana
High School Diploma
References
AVAILABLE UPON REQUEST
Contact this candidate