Customer Service Front Desk

Elizabeth Soto

Colorado Springs, CO *****

************.****@*****.***

+1-719-***-****

Detail-oriented and customer-focused professional with extensive experience in hospitality and customer service roles. Seeking a challenging position where I can leverage my skills in management, customer care, and team leadership to contribute to the success of the organization. Work Experience

Store Associate

Good2Go Stores-Colorado Springs, CO

March 2024 to Present

• Provided excellent customer service for customers in a retail gas station.

• Inventory management

• Product ordering

• Sales and upsale experience

• Cash handling

• Register knowledge

• Fast paced environment

• Inventory audit experience

• Management experience

Night Manager

Popeye's Restaurants-Colorado Springs, CO

January 2023 to October 2023

· Provided exceptional customer service while efficiently managing food preparation, orders, and cash transactions.

· Implemented marketing strategies and special promotions to drive sales and meet customer demands.

· Ensured compliance with food safety standards and inventory management procedures.

· Collaborated with team members to maintain a clean and safe working environment. Front Desk/Night Auditor

Western Rental Group-Colorado Springs, CO

December 2022 to May 2023

· Managed guest check-ins and check-outs, processing payments accurately and efficiently.

· Conducted night audit procedures, including filing guest registrations and preparing paperwork for the next day's operations.

· Maintained cleanliness and sanitation standards in the lobby and guest areas.

· Provided attentive customer service and ensured guest satisfaction throughout their stay. Housekeeper/Front Desk

Motel 6 / Studio 6-Colorado Springs, CO

December 2021 to April 2022

· Completed housekeeping duties, including room cleaning, linen changes, and restocking supplies.

· Assisted with front desk responsibilities, such as guest check-ins and inquiries.

· Maintained high standards of cleanliness and hygiene to ensure guest satisfaction.

· Collaborated with team members to prioritize tasks and efficiently manage workload. Shift Leader/Cashier

Ruffrano’s Hells Kitchen-Colorado Springs, CO

February 2021 to November 2021

· Managed cash register operations and provided assistance to customers with orders and inquiries.

· Supervised team members and ensured smooth restaurant operations during shifts.

· Resolved customer complaints promptly and effectively, maintaining a positive dining experience.

· Conducted inventory management and restocked items as needed. Customer Care Representative

La Senza International-Colorado Springs, CO

November 2019 to August 2020

· Provided excellent customer service via inbound calls, assisting guests with product inquiries and orders.

· Processed transactions, refunds, and credits to ensure customer satisfaction.

· Warmly transferred calls to appropriate departments or store managers when needed.

· Consistently met and exceeded performance metrics for call handling and customer satisfaction. Cashier/Customer Service

KFC-Colorado Springs, CO

August 2019 to October 2019

• Managed opening and closing operations, including cash register duties and food preparation.

• Greeted and assisted guests, resolved complaints, and maintained a clean dining environment.

• Operated cash register systems and counted out cash drawers accurately.

• Collaborated with team members to ensure efficient service and customer satisfaction. Education

Associate's Degree in Psychology

Colorado Christian University - Lakewood, CO

May 2026

Skills

• Retail Sales

• Team Leadership

• Customer Service

• Upselling Techniques

• Conflict Resolution

• Hospitality Industry Knowledge

• Inventory Management

• Food Safety

• Time Management

• Call Center Operations

• Marketing Strategies

• Communication Skills

• Microsoft Office

• Cash Handling

• Guest Services

• Problem-Solving

• Social media management

• Upselling

• Front desk

• Customer service

• Google Docs

• Shift management

• Hospitality

• Cash register

• Food handling

• Serving

• Restaurant experience

• Guest services

• Hotel experience

• Cash handling

• Medical records

• Medical terminology

• Adobe Acrobat

• Leadership

• Supervising experience

• Computer skills

• Organizational skills

• Analysis skills

• Databases

• Sales

• Marketing

• Conflict management

• SharePoint

• Product management

• Computer literacy

• Microsoft Excel

• Night Audit

• Adobe Photoshop

• Product Development

• Warehouse experience

• Materials handling

• Packaging

• Microsoft Word

• Search engines

• Microsoft Office

• Typing

• Inside sales

• Sales support

• Retail sales

• Outside sales

• EDI

• Kitchen experience

• Multi-line phone systems

• Administrative experience

• Communication skills

• Phone etiquette

• Customer support

• Mac OS

• iOS

• Order fulfillment

• Data collection

• POS

Certifications and Licenses

ServSafe

April 2023 to April 2028

Driver's License

June 2009 to Present

My current driver license expires 07.12.2026. I will then renew it.

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