Customer Service A Team
Resume:
Jordan Giambrone
Clearwater, FL *****
***************@*****.***
To attain a position with a client and team oriented business that promotes my customer service aptitude while expanding company-wide knowledge to meet business/customer service oriented goals. Willing to relocate to: Pinellas County, FL
Authorized to work in the US for any employer
Work Experience
Bartender
Bonefish Grill-Largo, FL
April 2018 to August 2024
• Greet guests with a smile
• Utilize multi tasking skills daily
• Practice and perform fine dining etiquette with every guest
• Handle cash and card payments
• Carry multiple plates at one time
Server
Chilis-Seminole-FL
March 2017 to April 2018
Responsibilities
• Greet guests with a smile and positive attitude
• Learn how to multi task on a daily basis
• Handle money in many different situations
• Treat guests with respect and ensure that anyone/everyone is taken care of
• Received and handled guests’ requests and complaints in a professional and punctual manner
• Work hard to help others and accomplish goals with teamwork Skills Used
I utilized my multi-tasking skills to the fullest here as well as my attitude and personality. Server
Frenchys Rockaway-Clearwater, FL
October 2016 to February 2017
Responsibilities
• Greet guests with a smile and positive attitude
• Learn how to multi task on a daily basis
• Handle money in many different situations
• Treat guests with respect and ensure that anyone/everyone is taken care of
• Received and handled guests’ requests and complaints in a professional and punctual manner
• Work hard to help others and accomplish goals with teamwork Skills Used
I utilized my multi-tasking skills to the fullest here as well as my attitude and personality. Client Services Representative
Alere Toxicology-Clearwater-FL
May 2015 to December 2016
created spreadsheet, spoke with client doctors offices in regards to samples, utilized customer service skills over the phone daily, and completed multiple data sheets. Guest Relations/ Guest Sales
Spectrum Resorts-Gulf Shores, AL
March 2013 to August 2014
Responsibilities
• Welcomed any guests to resort property in a professional and positive manner
• Received and handled guests’ requests and complaints, and worked to resolve any issues to the best of my ability
• Handled any inquiries related to venue’s product offerings, and ensured positive and memorable guest experience.
• Ensured a high level of customer service is consistently maintained
• Use a wide variety of different computer programs on a daily basis
• Assist with special requests/VIP treatments
• A certified operating/ sales agent
• Awarded for special services achievements
Accomplishments
I got to meet a lot of great people and got to really utilize my problem solving skills as well as cash handling.
Skills Used
Positive attitude, cash handling, verbal and written skills, technology and sales. Server/Waiter
Wolf Bay Lodge-Orange Beach, AL
February 2012 to March 2013
Responsibilities
• Greet guests with a smile and positive attitude
• Learn how to multi task on a daily basis
• Handle money in many different situations
• Treat guests with respect and ensure that anyone/everyone is taken care of
• Received and handled guests’ requests and complaints in a professional and punctual manner
• Work hard to help others and accomplish goals with teamwork Accomplishments
I learned a lot about the customer service industry while working here and also got to experience some new positions in the restaurant business. I helped in quite a few catering parties as well as portable bars. Skills Used
I utilized my multi-tasking skills to the fullest here as well as my attitude and personality. Server
SEASHORE WINGS-Foley, AL
October 2011 to January 2012
Greet guests with a smile and positive attitude
• Learn how to multi task on a daily basis
• Handle money in many different situations
• Treat guests with respect and ensure that anyone/everyone is taken care of • Received and handled guests' requests and complaints in a professional and punctual manner
• Work hard to help others and accomplish goals with teamwork Education
Some College in Nursing
Galen College of Nursing-Tampa Bay - Saint Petersburg, FL August 2023 to Present
Some College in Registered Nurse
ST PETERSBURG COLLEGE - Seminole, FL
Skills
• Guest Relations Experience
• Restaurant Experience
• Guest Services
• Front desk
Certifications and Licenses
RN License
Food Handler Certification
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