Order fulfillments specialist

MARIANA VIESCA

Houston, TX *****

Home: 281-***-**** - Cell: 281-***-**** - ***********@*****.***

PROFESSIONAL SUMMARY

Demonstrated ability to complete tasks accurately despite interruptions and competing demands.

Customer-oriented Chiropractor Assistant with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Payroll Specialist with experience working in a professional environment. Regularly handling confidential information and processing pay runs to agreed timetables. Committed to fully checking and completing payroll by BACS processing deadline. SKILLS

Knowledge of azure

Patient scheduling

ICD10 coding

Able to lift 50 pounds

Stocking supplies

Inventory tracking

Diagnosis and treatment

Order taking

Positive learning process

Billing and invoicing

Database entry

Spreadsheet development

Company directory

Welcoming customers

Clear communication

Client service

Organization and efficiency

Multi-line telephone skills

Recordkeeping and bookkeeping

Intake and discharge

Fluent bilingual in English and

Spanish

Electric clippers

Janitorial equipment familiarity

Mixing cleaning chemicals

Team player

Collaborative

Articulate

QuickBooks Payroll

Payroll budget management

Overtime calculations

Deduction calculations

Employee data auditing

Payroll calculation

Timetable assessments

Leadership

Excellent telephone manner

Methodical

Numerate

Tax calculations

Problem-solving

Customer Order Fulfillment

Order Picking and Processing

Handheld Scanners

Shipping and Packaging

Warehouse Fulfillment

Labeling and Boxing

Inventory Recordkeeping

Production Line Operations

Inspect Material

Rotate Stock

Team Goals

Detail-oriented

Transporting and delivery

Goal development

Special Instructions

WORK HISTORY

10/2021 to 10/2022 Order Fulfillment Specialist

Nusmilecrown

Stocked shelves to match planogram images and instructions. Stocked designated items on shelves, end caps and displays. Built pallets and positioned orders on loading dock to safely pile and ship goods. Collaborated with team members to complete timely orders and avoid delays. Monitored inventory levels to purchase adequate supply and consistent stock of products.

Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Prepared and checked outbound shipments for accuracy. Received returns of damaged and incorrect orders to process replacements. Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.

Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.

Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.

Followed orders precisely for correct items, sizes and quantities. Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.

Checked product levels and recommended new purchases. 12/2019 to 10/2021 Payroll Specialist

Pacesetter personnel services

Regularly updated payroll information with staff absences, sickness, deductions and overtime.

Conducted in-depth analysis into employees timetables to determine issues requiring follow-up before processing payroll.

Developed and distributed payroll slips, both through email and print, to provide proof of payment and employment to employees.

Effectively and efficiently investigated and solved all discrepancies occurring within payroll, such as miscalculations.

Independently calculated payable hours, bonuses, taxes and deductions for employees.

Used software, including QuickBooks Payroll and Gusto to pay employees required funds at month-end.

Ensured company's employee details stayed accurate and up to date through data auditing and validating.

Collected employees timetables and worksheets at month-end, ready for processing timely payroll payments.

Improved client consultations and determined needs through team management. 06/2016 to 11/2019 Chiropractor's Assistant

Premier Healing Center

Scheduled appointments for patients via phone and in person Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers

Completed and submitted clinical documentation in accordance with agency guidelines

Kept facility stocked with necessary supplies, equipment and instruments Tracked and managed inventory for exam rooms

Assisted patients in preparation for examinations, assessing and recording vital signs

Used Lytec software to process patient payments and update accounts Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process

Assisted with technical treatments and entered information in patient records and charts

Educated patients about procedures and physician's instructions 08/2014 to 06/2016 Housekeeping Supervisor

Total Dynamics Cleaning Services

Created schedules, shift reports and other business documentation. Diminished financial discrepancies by accurately managing payroll for departmental employees, and bookkeeping processes. Managed team of 10 personnel with about 40 houses daily. Supervised and supported all new personnel to maximize quality of service and performance.

Scheduled team of 2-3 housekeepers to maintain efficient staff levels during peak periods, including holidays.

Oversaw controls over expenses and inventory for optimal budget tracking. Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.

Developed training programs to build employee performance. Submitted repair requests to maintenance team.

Increased employee loyalty and reduced turnover by implementing innovative operational practices, including reward programs.

Supervised employees and developed training programs to ensure maximum performance.

Facilitated improvements to workflow and room turnover with hands-on, proactive management style.

Sustained safety protocols, ensuring proper and cost-effective equipment and material usage.

Stocked room attendant carts with supplies.

Reviewed employee performance and devised improvement plans. 11/2012 to 09/2014 Chiropractic Assistant

Premier Healing Center

Handled all incoming calls and directed callers to appropriate department or employee.

Responded to requests for immediate office support, such as data searches, office memo drafts or reference retrievals.

Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

Kept reception area clean and organized to offer positive first impression to every visitor.

Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.

Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.

Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

Cleaned, restocked and prepared exam rooms and medical equipment. Contacted pharmacies to submit and refill patients' prescriptions. Scheduled appointments for patients via phone and in person. Pleasantly answered phone calls and scheduled appointments for patients for large chiropractic office.

Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.

Kept patient rooms clean between services and removed used linens for laundering.

Recorded vital signs and medical history for 20 patients each day. Completed and submitted clinical documentation in accordance with agency guidelines.

Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.

Kept facility stocked with necessary supplies, equipment and instruments. Developed training programs to build employee performance. Managed team of 15 personnel in with different cleaning houses each day. Oversaw controls over expenses and inventory for optimal budget tracking. Collaborated with front desk to respond promptly to all guest requests. Supervised employees and developed training programs to ensure maximum performance.

Reviewed employee performance and devised improvement plans. Supervised and supported all new personnel to maximize quality of service and performance.

Ordered housekeeping supplies and guest toiletries. Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.

Created schedules, shift reports and other business documentation. Stocked room attendant carts with supplies.

Improved service delivery, successfully exceeding targeted sales goal by 80%. 06/2010 to 08/2012 Dry Cleaner

Dry Cleaner 1464

Collected soiled linens and clothing and delivered clean loads by using carts. Transported soiled laundry to washers to be pre-treated and cleaned. Collaborated with team to deliver timely service of items. Scanned and bagged items and operated cash register to check out store patrons. Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.

Sprayed steam, water or air over spots to flush out chemicals, dry material and brighten colors.

Applied bleaching powders to spots and sprayed spots with steam to remove stains from fabrics.

Recorded machine cycles, temperatures and other readings to enable tracking history and maintain accurate records.

Successfully avoided time delivery delays by carefully planning best routes. Completed rush deliveries on tight timetables to satisfy customer needs. Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.

Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Loaded truck and properly secured items to prevent damage for deliveries. Loaded and unloaded various delivery vehicles with correct order and balancing. 05/2009 to 07/2010 Cashier Team Lead

Texaco Gas Station – Houston, TX

Educated employees on register use, merchandising, and customer service. Performed store opening, closing, and shift-change actions and kept accurate shift- change logs.

Alleviated customer service needs with policy-appropriate solutions. Controlled merchandise zoning and monitored compliance with merchandising guidelines.

Reconciled daily totals to maintain balanced and compliant ledgers. Assisted customers by answering questions and fulfilling requests. Operated POS cash register and equipment to collect payments. Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.

Increased customer loyalty and retention.

Quickly and accurately counted drawers at start and end of each shift. Mentored new team members on sales software system operation. Taught employees fundamentals of register use, merchandise scanning and customer service.

Processed both cash and card purchases and returns. Helped customers complete purchases, locate items, and join reward programs. Maintained stock to meet expected customer demand. Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.

Set and updated employee schedules to fulfill gaps based on expected customer demands.

Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Received and processed customer payments.

EDUCATION

High School Diploma

Alief Elsik High School - Houston, TX

LANGUAGES

Spanish

Native or Bilingual

English

Native or Bilingual

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