Customer Service Work-From-Home

CO

CHERYL ORDWAY

***********@*****.*** 615-***-**** Atlanta, GA 30327

Highly motivated professional with extensive entrepreneurial and management experience in brick-and-mortar, e-commerce, and educational management. Adept at working independently as a manager and leader, as well as collaborating effectively in teams. Demonstrated skills in customer relations, problem-solving, and multitasking in fast-paced environments. Seeking a work-from-home customer service role to leverage entrepreneurial experience and excellent communication skills.

Quality Assurance

Resources Allocation

Business Administration

Customer Service

Issue Resolution

Driven and Determined

Attention to Detail

Relationship Building

Sugar Babes LLC Atlanta, GA

Self Employed E-Commerce Business

Owner

01/2018 - Current

Developed and implemented a customer service policy to enhance customer satisfaction.

Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Ensured compliance with all local laws and regulations related to the business operations.

Oversaw daily operations of the business.

Participated in trade shows, conventions, and other events related to industry promotion.

Updated website content regularly according to current trends within target markets.

Demonstrated ability to set competitive pricing for products or services, taking into account costs and market conditions.

Gladys' Weddings and Flowers

Lewisburg, TN

Self Employed Bridal Shop Business

Owner

08/2016 - 09/2020

Established marketing strategies, such as social media campaigns, to promote the business.

Scheduled maintenance activities for equipment used by the business. Monitored cash flow to ensure proper budgeting of resources. Managed inventory levels to meet customer demand while minimizing costs.

Ensured compliance with all local laws and regulations related to the business operations.

Reviewed financial statements on a monthly basis in order to assess financial health of the organization.

Oversaw daily operations of the business.

Updated website content regularly according to current trends within target markets.

Summary

Skills

Experience

Kept records for production, inventory, income, and expenses. Resolved issues quickly through meticulous research and quick decision- making.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Mid Cumberland Head Start

Murfeesboro, TN

Area Manager

08/1998 - 08/2016

Oversaw the hiring of qualified staff members, including teachers and classroom aides.

Maintained accurate records of student attendance, behavior, academic performance, health information, and other related data. Conducted regular staff meetings to discuss issues pertaining to daycare operations.

Provided guidance to teachers on classroom management techniques and strategies.

Ensured compliance with all state regulations regarding childcare centers. Reviewed incident reports related to injuries or discipline problems in the daycare center.

Evaluated teacher performance through observations and feedback sessions.

Fostered relationships between staff members and families from diverse backgrounds.

Participated in professional development opportunities related to early childhood education.

Trained, managed and motivated employees to promote professional skill development.

Middle Tennessee State University Murfreesboro, TN Master Of Education in Emphesis in Curriculum And Instruction 12/1996

Middle Tennessee State University Murfreesboro, TN Bachelor of Science in Psychology

12/1990

working out

reading

traveling

Cooking

Education and Training

Activities and Honors

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