Customer Service Data Entry
Resume:
Nikki Hovey-Boettcher
**** ******** ****** **** #***
Dallas,TX 75244
**********@*****.***
Objective: Passionate and dedicated manager. I am professional and friendly. I am a hard worker and excel at fostering strong relationships with customers and fostering a happy work environment for the staff. I am proficient in the following skills:
Scheduling, Communication, Customer Service, Conflict Resolution, Inventory Management, Cash Handling and Ordering. Food Ordering, Mentoring, Professional Development, Proficient with computer systems, LP, Sales and Labor Analysis, Payroll.
Skills: I have been in Customer Service for over 20 Years, and in Management for over 15 years. In prior positions I have trained, coached, and managed employees and team members in new techniques to improve their numbers and to work smarter and more effectively in order to improve goals and productivity. I have also been in a position of Quality Control, Data Entry, and HR.
Core Qualification: I have extensive experience in the following areas. Management, Training, Sales, Customer Service, Data Analysis, Data Entry, Quality Control. I have excellent written, oral communication, and presentation skills.
Education:
North High: 1994-1998 General Education
Metro Tech: 1996-1998 Nursing
Hardcourt: 1998-2004 Business Management
Business Administration
TMCC: 2012-2017 Political Science, Psychology, Spanish. AA in all listed
Employment History:
SSP America: Manager 01/2024-Present
Following company and industry standards of cleanliness as well as the treatment and handling of guests and staff. Managing and ordering money. Balancing cash drawers and safe every shift. Keeping the staff aware of surroundings to reduce walk outs. Helping with loss prevention. Ordering and inventory duties as well. Successfully assisted in opening a third location inside the DAL airport. I successfully managed all three locations each shift.
Frontier Enterprises: Manager 07/2022- 01/2024
Following company and industry standards of cleanliness as well as the treatment and handling of guests and staff. Managing and ordering money. Balancing cash drawers and safe every shift. Keeping the staff aware of surroundings to reduce walk outs. Helping with loss prevention. Ordering and inventory duties as well.
Octapharma: Phlebotomist Floor Manager 01/2022-07/2022
Following all SOPs to ensure the safety and security of all donors. Helped to manage the flow of the donor flow on the floor during peak hours.
Taco Bell: GM 08/2019-01/2022
Ordering, Scheduling, Cash Handling, Hiring, Training. I ran and maintained the restaurant and staff members. Trained them to do their tasks and cross trained them to handle various other tasks and positions.
CIOX: Senior Call Manager 01/2017- 08/2019
Making and receiving calls in order to obtain medical records for various projects for various medical insurance companies. I also assist new team members to better understand the system and to better achieve their goals.
Century Theaters: Manager 05/2015- 01/2017
While at the theater I mastered all positions. I trained new members on the systems, how to count back money, I was relied upon by all members and preformed many of their duties.
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