Customer Service Office Manager

Alberto Ramis

***** ******** ****** **, ****** Village 77065

Phone 786-***-****

Email: ************@*****.***

Customer Service Representative -

Office Manager

Recognized for the ability of supervising and oversee financial reporting, hire and train staff, and grow branch revenue. Duties include managing and supervising employees, assisting customers, and providing excellent customer service. Over 6 years of customer service as assistant and office manager. I am qualified for several diverse and challenging assignments. Highly organized, efficient and skilled as office manager:

Office Management

Credit and Collections Accounts Receivable

Manages and supervises department employees, responsible for day-to-day supervision and leadership

Documents and interprets complicated financial information for bank clients

Able to multitask, prioritize, and manage time efficiently

Ability to manage employees, while multitasking large projects

Full responsibility of managing daily operations at assigned properties. Tasks include maintaining property rentals, marketing and filling vacancies, screening prospective tenants, enforcing leases and securing premises.

Professional Experience/Work Chronology

Leasing Agent- Madera Apartments( Houston) 2022- Current

Showing properties to prospective tenants, answering questions, and ensuring compliance with laws and regulation

Responding to tenant inquiries and requests, monitoring tenant compliance, and resolving disputes

Identifying and resolving issues related to lease agreements, property concerns, or client disputes

Bomnin Volvo Cars (Miami) November 2020- 2022

Auto Sales Representative

Responsible for make customers feel welcome and supported through the car-purchase process. As a Salesperson I uses a variety of soft skills and industry knowledge to provide the most rewarding customer service experience I can. but usually include the following tasks:

Greet customers arriving at the dealership

Showcase the dealership’s vehicles and explain their features and warranties to customers

Answer customer questions about cars, financing and purchase process

Accompany customers on test drives, collecting licenses and documentation beforehand per best practices

Negotiate car prices and trade-in values for customers’ vehicles

Coordinate with the finance department to determine each customer’s financing and ownership options

Contact past customers to ensure they are satisfied with their vehicles

Art Plaza Tower January 2019- November 2020

Property Manager

Responsible for the daily operations of 33 story luxury rental apartment building located in Downtown Miami. Some of my duties are handling comments, complaints and requests from tenants, collecting rent payments, depositing money, and contacting residents who have not paid their rental payment. Must have the ability to solve any emergency or situation related to one of the apartments. As a manager also need to find new tenants to fill vacancies by promoting apartments in rental website.

Advertise units and negotiate lease terms

Perform tenant screenings

Act as liaison between tenants and property owners

Collect rent on a monthly basis and handle late payments in a timely manner

Maintain property by addressing tenant complaints, completing repairs, contracting landscaping and snow removal companies and enforcing rules of occupancy

Coordinate maintenance schedule with Maintenance Coordinator

Create, mentor and manage a cohesive property maintenance team

Regions Bank January 2017 – January 2019

Financial specialists

Meet with customers to help them determine their short-term and long-term financial goals. Including working closely with clients to determine their banking needs and to provide individualized service by providing tailored banking solutions. Be able to resolve issues regarding client accounts, effectively and efficiently, in order to ensure maximum client satisfaction.

Interact with clients daily by assisting with services such as setting up checking and savings accounts, authorizing loans, and moving money.

Counsel clients on banking products and services.

Collaborating with other banking professionals to ensure high-quality client service.

Resolving client queries and complaints.

Performing administrative and clerical duties, such as data entry and filing, when necessary.

Preferred Insurance Network March 2015- December 2016

Insurance Sales Associates

Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property. Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.

Designing and implementing effective marketing strategies to sell new insurance contracts or adjust existing ones

Contacting potential clients and creating rapport by networking, cold calling, using referrals etc.

Appraising the wishes and demands of business or individual customers and selling the suitable protection plans

Check insurance claims to solidify trust and safeguard reputation

Bloomingdale’s October 2012- January 2015

Salesperson

Assist customers in the store. Sell men's and boys' outer garments, such as suits, pants, and coats: Advise customer about prevailing styles and appropriateness of garments for occasions. Answers questions about fabric, design, and quality of garment. Selects standard-size garments nearest customer's measurements.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Compute sales prices, total purchases and receive and process cash or credit payment.

Maintain records related to sales.

Place special orders or call other stores to find desired items.

Education

Jose Marti Technical Accountant School- (Havana, Cuba) High school degree graduated 2008

Gold Coast School of Real State: Sales Associate in Real State

220 General Property and Casualty Insurance License Agent

Other Skill

Bilingual: English and Spanish

Flexible team player, Multitasking

Work under pressure

Self -learned and hard worker

Word, Excel, PowerPoint, Outlook.

QuickBooks Desktop

Computer Skills

Microsoft Windows (XP, Vista, 7, 8, 8.1, 10)

Contact this candidate