Collection Specialist

EBIERE VICTORIA GOLD-RICHARD ********@*****.*** Phone: 281-***-****

**** ******* *** ******

Richmond Texas, 77407

PROFESSIONAL SUMMARY

I am currently looking to work in an environment that offers growth, administrative opportunities and team spirit. I'm also a committed and a motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative also well-grounded in non-profit organizational activities especially in the aspect women, children and youth. SKILLS

• Phone call answering

• Proposal writing

• Mail management

• MS Office Suite knowledge

• Administrative support

• Leadership and team coordination

• Accounting skills

• Detailed meeting minutes

• Strong interpersonal skills

WORK EXPERIENCE

Collection Specialist,

GETIX HEALTH

Sugar Land Texas.

08/23/2021 -01/01/2023

Duty and Responsibilities,

- Make out-Bound and Receive In-Bound calls to take payment on delinquent/past due Accounts

- Make payment Arrangements on Accounts

- Check Insurance status and give Explanation of Benefits

- Listen to Client and show Empathy towards clients reason for delinquency

- Be a team player and fulfill duties Assigned to me

- Notates each Accounts appropriately according to contact with right party etc. Collection Agent,

ALLTRAN

Houston Texas, 09/2019 To 08/2021

NOA EMS INC, Houston TX. 03/05/2018 till

08/30/2019

Officer Clerk and Record Keeper

Major Duties and Responsibilities;

• Kept office records organized and supplies well-stocked for optimal team performance

• Assisted team members with special projects by coordinating records and resources to meet expected requirements

• Supported office clerical functions using word processing and other software, email and office machines

• Followed up with candidates on recruiting and hiring process as well as providing customer support by answering general questions

QUALIFICATIONS

• Over 5 years’ experience in administrative and clerical duties

• Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly

• Vastly experienced in conflicts resolution within the organization as well as external partners or clients

• Certified in Record and Archives Management in Public Service Administration

• Able to work in a group or supervise a group or teams to accomplish designated or assigned tasks

• Highly skilled with MS Office and fast learner in using databases

• Certified in Resource management and Youth Mobilization

• Successfully planned and executed corporate meetings, lunches and special events for groups of 50+ employees

EDUCATION AND TRAINING

• Juliana King University Houston TX, Bachelor of Science – Church Administration and Christian Leadership graduated 2019.

• University of Ibadan Nigeria, Diploma in Adult Education and Community Development graduated in 1988.

CERTIFICATES

• Fair Debt Collection Practice Act Assessment

• Conflicts of Interest Policy

• State and Local Law Reference Guide Assessment

• Dispute Resolution Program

• Regulatory Governance Training

• Unfair, Deceptive or Abusive Acts or Practice (UDAAP) Policy.

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