Customer Service Health Care
Resume:
ADRIENNE RHODES
Terry, MS **170
*********@*****.***
OBJECTIVE
An independent and self-motivated individual with proven managerial skills, customer relation skills, and training skills. Seeking to maximize all professional qualities and skills to effectively assist others in meeting maximum potential. Willing to deliver excellence, timeliness, proper decision-making skills, and reviewal of files and maintenance of records to ensure proper parole times.
MARCH 2022-MARCH 2024
CUSTOMER SERIVICE ADVISOR II, CONCENTRIX
Outbound Advocate informing customers of their Prescription Home delivery coverage included in their United Health Care Insurance plan, offering to provide medication cost as well as beneficial perks. Send prescription request to doctor office.
Inbound Advocate through United Health Care scheduling transportation rides for members as well as resolving any issues they may have involved transportation to medical appointments.
JULY/2021 – CURRENT
INSURANCE AGENT, The Capitol Life
Ensure that customers receive the best home service possible.
Pick up monthly premium payments.
Develop and maintain beneficial relationships with new and existing clients.
JUNE/2021 – JANUARY 2022
ASSISTANT MANAGER, Uhaul moving and storage
Manage store cash intake with high accuracy and prepare daily bank deposit.
Motivate and lead team members to work together to achieve targets.
Identified customer needs and delivered relevant product solutions and promotions.
JUNE/2016 – JULY/2019
Customer Service Supervisor, XEROX
Managing and leading a customer service team.
Educate team on daily mistakes heard on calls.
Approve pay roll once a week.
CUSTOMER SERVICE REP
Promote high customer service satisfaction by resolving problems with knowledgeable and friendly customer service.
Provide member with Prescription drug plan benefits.
Order medication, submit prior authorization, collect premium payments.
DECEMBER/2011 – CURRENT
FUNERAL DIRECTOR, Westhaven Memorial Funeral HoMe
File and submit claims for funeral services.
Transport families for services.
Removes deceased from current placement and transported to funeral home.
Arranged for clergy members to perform funeral services.
Ensure families can handle financial expenses for proper burial services.
EDUCATION
AUGUST 2011-MAY 2013
ASSOCIATE OF ARTS IN CRIMINAL JUSTICE, Hinds Community College
MAY 2007-2011
HIGH SCHOOL DIPLOMA, Raymond High School
SKILLS
Detail Oriented
Organizational Skills
Ability to maintain Records
Customer Service Skills
Managerial Skills/Training
Excellent Communication Skills
Team Leader
Decision Making Skills
INTEREST
Reading
Volunteer Work
Writing
LICENSE:
Life Insurance License
07/2021
Phlebotomy Tech Certification
05/24
REFERENCES
Available upon request
AR
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