Patient Care Customer Service

Amanda Hall

**** *** ***** **** ****, WV ***** 740-***-**** **********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with healthcare experience in multiple capacities including medical administrative, clerical, and patient care. Possess clerical and administrative skills and understand the importance of accurate claims processing. Maintain confidentiality and remain committed to ensuring optimal client outcomes. Familiar with fast-paced hospital workflows.

High Academic Honors Recognition.

Effective problem solver, able to assess needs and identify solutions.

Manage time and prioritize duties in fast-paced, multi-task environments.

Video Communication Platforms – Zoom.

Microsoft Office Applications – Word, Excel, and PowerPoint; Type 35 WPM.

CORE QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS)

Workers Compensation Front Office Operations Medical Office Procedures Scheduling Medical Terminology

Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT) Insurance Verifications

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Full Time Parent – Leon, WV 06/2021 – Present

Homemaker

Provide encouragement, support, and access to activities that enable the development of skills.

Develop, manage, and maintain a budget effectively.

Coordinate and facilitate medical care, meals, and educational and social activities.

Ohio Health Obleness Hospital – Athens, OH 02/2015 – 06/2021

Nursing Assistant / Clerk

Provided direct patient care and assisted nurses with procedures.

Reported any change in patient condition and processed doctors’ orders.

Answered incoming telephone calls at the front desk, fielded inquiries, and provided information.

Maintained files and entered data accurately and efficiently.

Pleasant Valley Hospital – Point Pleasant, WV 06/2011 – 06/2013

Medical Secretary

Served as initial point of contact, greeted patients, and maintained a warm and welcoming atmosphere

Handled inbound and outbound calls, scheduled appointments, gathered necessary documents, and collected payments.

Organized files and ensured strict adherence to security and confidentiality guidelines.

VOLUNTEER EXPERIENCE

Longview Community Church – Evan, WV 01/2023 – Present

Volunteer Sunday School Teacher

Provide assistance to children and organize activities and events.

Set up activity stations and prepare snacks.

Supervise and guide children in completing assigned lessons and projects.

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