Customer Service Food Safety
Resume:
STACEY
MARTINEZ
*********@*****.***
Kissimmee, FL 34744
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
PROFESSIONAL SUMMARY
Outback Steakhouse - Server
Orlando, FL • 07/2015 - Current
WORK HISTORY
• Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items.
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Explained menu items and suggested appropriate options for food allergy concerns.
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• Bussed and reset tables to keep dining room and work areas clean.,
• Kept bar presentable and well-stocked to meet customer needs. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
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Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
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Followed alcohol awareness procedures for preventing excessive guest intoxication.
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Set up bar for operation, obtained cash bank and stocked service bar.
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Kept alcoholic beverages well-stocked and organized to meet expected demands.
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Adhered to state laws regarding alcoholic beverage services and customer regulations.
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Monitored seating area and checked restrooms regularly to keep spotless.
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Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
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Assisted managers with quickly resolving service- and food-related issues.
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Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
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Washed hands regularly throughout shift to comply with safety and sanitation protocol.
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Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
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Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws and promotional coupons.
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SKILLS
• Bill Computation
• Food Preparation and Safety
• Menu Memorization
• Dining Customer Service
• Food and Beverage Pairings
• Cash Handling
• Suggestive Selling
• Order Accuracy
• To-Go Order Preparation
• Stocking and Replenishing
• Food Sales and Promotion
Conflict and Complaint
Resolution
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Lansdowne High School & Academy
Of Finance
Baltimore, MD • 06/2011
GED
EDUCATION
Supermax Grocery Store - Assistant Warehouse Manager Guaynabo, PR • 12/2012 - 04/2015
711 Gas Station - Cashier
Baltimore • 11/2010 - 10/2011
Increased drink, appetizers, entree and dessert orders by suggestively selling daily specials or popular items.
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Entered orders in electronic system, drove to customer addresses to deliver food and beverages in person and processed cash and card payments on location.
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Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
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Tracked production and quality control systems to proactively identify deficiencies.
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Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
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Conducted research to address shipping errors and packaging mistakes.
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Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
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Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
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Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
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• Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs.
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• Restocked and organized merchandise in front lanes. Answered questions about store policies and addressed customer concerns.
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Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
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• Collected and authorized payments of guests.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
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Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
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Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
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Mentored new team members on POS system operation, customer service strategies and sales goals.
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• Completed inventory counts and ordered merchandise. Spanish
Native or Bilingual
LANGUAGES
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