Customer Service Representative

Wendy J. Sabatini

** * ******, ******, ** ***** 724-***-****

Summary

Committed and motivated professional who excels at relationship building. Knowledgeable in providing friendly, thorough customer service to clients, families, and fellow professionals. Skilled at problem solving and conflict resolution, and able to help encourage teamwork. Adept at handling confidential and time sensitive matters.

Education

Associate Degree in Travel and Hospitality Management

Sawyer School of Business Pittsburgh, PA 1995

Professional Experience

Patient Coordinator/Scheduler 2022-present

Greater Pittsburgh Orthopedic Associates – Moon Twp. PA

·Schedules and coordinates for two orthopedic doctors; approximately 100 appointments per day.

·High volume call lines: registers patient demographics, verify health insurance, comply with doctor demand templates

·Broad insurance background and computer skills to include worker’s compensation, auto accident claims, and IMEs.

·Works on a call receptions team of nine schedulers to properly place and process patients for 16 doctors in nine offices

Customer Service Representative 2019-2021

Aetna Healthcare – Cranberry, PA

·Resolved phone based issues and questions

·Customer support; worked with members to aid their decisions on financial issues

·Explained member’s contractual rights and responsibilities

·Processed claim referrals, new claim handoffs, and nurse reviews

·Assisted in preparation of complaint trend reports

·Handled incoming requests for appeals and pre-authorizations

Customer Service Representative 2018-2019

Valley Waste Service Beaver Falls, PA

·Respond to customer billing inquiries via monetary payments

·Ran daily and bi-monthly route reports

·Managed service work orders

Communications Attendant 2017-2018

Heritage Valley Health System Sewickley, PA

·Switchboard operations, answer and transfer incoming calls

·Respond to general information inquiries

·Monitor and control paging, alarm systems, and emergency calls in a timely manner

Paraprofessional Educator 2008-2013

Central Valley School District Monaca, PA

·Organized teaching manuals to include instructional support in media center

·Assisted special-needs children with reinforcement learning activities

·Managed independent/guided practices and activities

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