Customer Service Specialist

Shametrius Evans

CUSTOMER SERVICE SPECIALIST

Griffin, GA. 30224 943*237*8486 ***********@*****.*** Objective:

To obtain a customer service role in a dynamic work environment. I am motivated, communicative, and results driven with excellent problem solving and organizational skills. Experience:

Nelnet-(Remote) Advisor Oct 2023-Current

• Answered incoming calls from customers in a professional and courteous manner.

• Handled escalations with empathy and prompt resolution.

• Maintained a detailed knowledge base of products and services.

• Resolved customer issues efficiently to ensure a positive experience.

• Provided accurate and up-to-date product information to customers.

• Entered data accurately and efficiently into the system. Beals Outlet- (Retail Supervisor) May 2023-Oct 2023

• Managed budgeting responsibilities to ensure financial goals were met within the department.

• Provided exceptional customer service to enhance the overall shopping experience for clients.

• Implemented effective visual merchandising strategies to increase product visibility and sales.

• Maintained accurate inventory records to prevent stock shortages and overages.

• Analyzed sales data to identify trends and opportunities for improvement.

• Trained staff members in product knowledge, customer service, and sales techniques. Burger King- (General Manager) June 2019-May 2023

Facilitated staff training sessions to enhance skills and productivity.

Managed a dynamic team of individuals to achieve company goals and objectives.

Established and maintained positive relationships with vendors to ensure timely delivery of goods and services.

Oversaw budget management strategies to optimize resources and achieve financial targets.

Implemented inventory control measures to reduce waste and improve efficiency.

Provided exceptional customer service to build loyalty and satisfaction among clients.

*References Available Upon Request*

Education

Post State University (Online) 2024 Current

Major; Human Resource Certificate

Ashford University (Online) 2017

Major: Early Childhood Minor: Special Education

Griffin High School (High School Diploma) 2004-2008 Major: College Prep 3.0GPA

Skills & abilities

Management

Problem solving

Communication

Leadership

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