Customer Service Representative
Resume:
Dewaun Bryan
Orlando, FL *2801
**********@*******.***
Objective:
Detail-oriented and customer-focused professional seeking a remote customer service representative position to leverage exceptional communication skills and problem-solving abilities in providing top-notch support to clients. Education:
- Bachelor of Arts in Business
Lehman College, Bronx New York
2021
Skills:
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities
- Proficient in using customer service software and CRM systems
- Ability to multitask and prioritize tasks effectively
- Empathetic and patient when dealing with customer inquiries and complaints
- Attention to detail in documenting customer interactions and resolutions
- Adaptability to remote work environments and technologies Experience:
Customer Service Representative
Amazon, Orlando FL
February 2022 - May 2024
- Provided timely and accurate support to customers via email, phone, and live chat
- Assisted customers with product inquiries, technical issues, billing questions, and account management
- Resolved customer complaints and issues in a professional and efficient manner, ensuring customer satisfaction
- Utilized CRM software to document customer interactions and maintain accurate records
- Collaborated with other departments to escalate and resolve complex customer issues
Customer Support Specialist
At Home Group Inc. Rochester NY
August 2021 - February 2022
- Responded to customer inquiries and provided assistance via email and phone
- Handled customer complaints and disputes, working towards swift and satisfactory resolutions
- Assisted in creating and updating customer service policies and procedures
- Conducted product demonstrations and provided training to customers as needed
- Collaborated with the sales and product development teams to relay customer feedback and suggestions for improvement
References:
Available upon request.
Contact this candidate