Customer Service Call Center

Bennie Ray

Garland, TX ***** ***********@*****.*** +1-972-***-****

Car sales & Marketing

Always a way LLC - Dallas, TX

January 2022 to November 2023

Establishes marketing goals to ensure market share and profitability of products and/or services.

Plans and oversees the dealership's advertising and promotional activities including print, electronic and direct mail media.

Develops and executes monthly and annual marketing budgets.

Develops and executes marketing plans and programs, both short and long-range, to ensure the profit growth and expansion of dealership products and/or services.

Communicates with outside advertising agencies regarding ongoing campaigns.

Accounting Assistant III

Windle Turley Law Firm - Dallas, TX

March 2020 to March 2022

Maintains and balances financial statements, reports, schedules, and exhibits; processes general journal entries; and processes payment, cash, purchase, travel, and related vouchers. Prepares periodic analyses of fund balances and expenditures; and prepares technical reports on estimates, cost data, and budget items..

Customer Service Representative

Iqor Holdings Inc.-Richardson, TX

January 2018 to February 2020

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.Building lasting relationships with clients and other call center team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client need

Extruder Operator Lead

Andersen Windows & Doors - Dallas, TX

September 2018 to September 2019

Extruder Operator Lead oversees the work of their shift and provide assistance to the Area Manager and operators throughout the Extruding process to meet an established level of specifications in terms of production, quality and safety.

January 2015 to December 2017

Responsible for retrieving, weighing, and mixing chemical ingredients, monitoring equipment during the chemical process, repairing machinery if problems arise, recording information about equipment and compounds, and assisting in the planning and improvement of processes or products. Complied with all company quality regulations.

Second Shift Lead

Arrow Fabricated Tubing - Garland, TX

December 2013 to January 2015

Sets up and operates metal fabricating machines, such as brakes, rolls, shears, saws, and presses, to cut, bend, straighten, and form metal plates, sheets, and structural shapes according to blueprints and specifications: Reads and interprets blueprints, engineering specifications, and shop orders to determine machine setup.

Plastic Molding Machine

GTM Plastics - Garland, TX

February 2009 to November 2013

Responsible for operating and tending plastic molding, coremaking, and casting machines to mold or cast thermoplastic parts and products.

Stock Manager

Banana Republic - Dallas, TX

January 2006 to May 2009

Responsible for checking in all inventory and stocking entire store before opening. Also responsible to delegate replenishment responsibilities throughout the day.

Education

College

University of Arkansas Pine Bluff

August 2004 to May 2006

High school

C.E. Byrd High School - Shreveport, LA

August 2000 to May 2004

Skills

•Customer Service & Marketing

•Machine Operator

•Manufacturing

•Microsoft Excel

•Quality Control

•Warehouse

•fast learner

•Inspection

•Microsoft Word

•Quality Assurance

•Accounts Payable

•Microsoft Office

•Microsoft Outlook

•Communication skills

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