Customer Service Call Center
Resume:
Kayla Ramirez
Suffolk, VA *****
********.**@*****.***
Professional detail oriented person with over 10 years customer service seeking rewarding work in a fast paced environment.
Authorized to work in the US for any employer
Work Experience
Collector
Life Protect 247-Norfolk, VA
April 2024 to Present
- Contacting customers with overdue accounts to negotiate payment arrangements
- Investigating and resolving payment discrepancies
- Documenting all collection activities and maintaining accurate records
- Providing customer service and answering inquiries related to outstanding balances
- Following established procedures and regulations for debt collection
- Meeting collection targets and KPIs
- Using communication and negotiation skills to facilitate debt recovery
- Working closely with internal teams to resolve customer issues and prevent future delinquencies Deli Manager
GPM Investments-Nassawadox, VA
March 2023 to June 2023
Increased sales in the deli from $147 weekly to over $2000 weekly in less than one month. Call Center Representative
Continuum Global Solutions-Mechanicsville, VA
March 2022 to June 2022
• Provided excellent customer service and tech solutions for mobile customers
• Managed my time effectively to create a schedule and determine how to effectively complete the work assigned to me
Front Desk Receptionist
PRESTON DERMATOLOGY & SKIN SURGERY CENTER-Cary, NC April 2021 to July 2021
• Was the first point of contact for all incoming patients regarding check in and copays
• Scheduled follow up appointments for both the clinical and cosmetic patients
• Verified insurance to determine copays and deductibles as well as to determine if the services the patient is seeking is covered by their insurance
Independent Contractor
DoorDash-Cary, NC
March 2020 to April 2021
• Provided fast and friendly delivery services to customers.
• When necessary I selected items on a list provided to me by the customer
• Communicated effectively with the customer regarding the status of their order and any potential missing items
Patient Account Representative
Raleigh Capitol ENT-Raleigh, NC
February 2020 to March 2020
• Check patients in and out in a fast paced office setting
• Answered patient calls on a multi-line phone system
• Verified patient insurance and copay
• Entered relevant information into a patient EMR
• Scheduled follow up appointments and collected copays
• Provided outstanding customer service
Personal Shopper
Harris Teeter-Cary, NC
February 2019 to June 2019
• Provided excellent customer service
• Selected items according to a specific list and selected substitutions when appropriate
• Some cash handling
Stocker
Walmart-Apex, NC
October 2018 to January 2019
Loading and unloading trucks stocking shelves
Patient Registrar
Sampson Regional Medical Center-Clinton, NC
June 2018 to September 2018
• Provided excellent customer service
• Answered calls in English and Spanish on a multi-line phone system
• Verified patient's date of birth, social security number, address, and insurance info
• Calculated copays and processed payments
• Assisted in the intake and registration of surgical, OB, and psychiatric patients
• Provided translation services (Spanish) for the ED, OB floor, and all other patient areas Customer Service Associate
Lowe's-Clinton, NC
January 2017 to July 2017
• Direct customers towards purchasing the correct items for their project.
• Accurately mixing paint and stain for every customer.
• Providing excellent customer service both in person and over the phone.
• Some cash handling
• Greeted customers
• Conducted customer service surveys
• Resolved customer issues
• Responded to inquiries and issues
• Operated the cash register
Machine Operator
Sager Creek Vegetable Company-Turkey, NC
May 2014 to June 2016
• Responsible for ensuring that every can that passed through my machine had a proper seal and the correct date code.
• Required to practice food safety
• Completed daily production approval
• Maintained activity logs
Switchboard Operator/Receptionist
Shore Memorial Hospital-Nassawadox, VA
September 2010 to November 2011
• Answered phones in a fast paced hospital environment.
• Verified information and checked patients in to Emergency Room.
• Verified insurance and determined copays and collected copays using various methods Education
High School Diploma in General Studies
Nandua High School - Onley, VA
2006 to 2010
Skills
• Microsoft Office (6 years)
• Mathematics (10+ years)
• Customer Service (10+ years)
• Bilingual
• Call Center
• Administrative Experience (2 years)
• Medical Terminology
• Medical Records
• Multi-line Phone Systems
• Insurance Verification
• Medical Office Experience
• Hospital Experience
• EMR Systems
• Medical Scheduling
• Medical Billing
• Documentation review
• Medicare
• Medical records
• Medical terminology
• EMR systems
• HIPAA
• Hospital experience
• Typing
• Front desk
• Documentation review
• Customer service
• Cash register
• Cash handling
• Sales
• Phone etiquette
• Medical office experience
• EHR systems
• Dermatology
• Communication skills
• Office experience
• Data entry
• Clerical experience
Languages
• Spanish - Fluent
Certifications and Licenses
Medical Office Assistant
Present
Familiar with medical terminology
Professional and punctual
Driver's License
ServSafe
May 2023 to May 2028
Additional Information
Bilingual (English and Spanish)
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