Customer Service Data Entry
Resume:
CONTACT
Huntsville, Texas *****
************@*****.***
PROFESSIONAL
SUMMARY
Detail-oriented professional with
excellent communication,
interpersonal, and creative thinking
skills. Aiming to leverage my abilities
to successfully fill the vacancy at your
company. Frequently praised as
hard-working by my peers, I can be
relied upon to help your company
achieve its goals.
SKILLS
■ Nursing Documentation
■ Home Health Care
■ Geriatric Care
■ Pediatric Care
■ Patient support
■ Interpersonal Skills
■ Multitasking
■ Responsible and Dependable
■ HIPAA Compliance
■ Excellent Communication
■ Professionalism
■ Time Management
■ Multitasking Abilities
■ Call Answering and Assistance
■ Organizational Skills
■ Conflict Resolution
■ Professional Demeanor
■ Administrative Functions
■ Quality Assessments
■ Attention to Detail
■ Adaptability and Flexibility
■ Effective Communication
■ Staff Supervision
■ Written Communication
■ Analytical Skills
■ Medical Paperwork Processing
ANGELA BRUCE
CUSTOMER SERVICE REPRESENTATIVE
EXPERIENCE
LPN Charge Nurse Huntsville Healthcare Center - Huntsville, Texas 01/2003 - 06/2006
Licensed Practical Nurse Home Healthcare Of Huntsville - Huntsville, Texas
03/2000 - 11/2003
Medical Receptionist Dr TC Cole, Jr., MD - Huntsville, Texas 03/1997 - 09/1999
Telephone Operator Resources Security Answering Service - Huntsville, Texas
02/1995 - 11/1997
Adhered to all company policies, procedures and quality standards when handling customer inquiries.
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Evaluated caller's needs quickly, determined correct solutions, and provided accurate answers within specified timeframes.
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Observed signal lights on switchboards and dial and press buttons to make connections.
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Developed strong communication skills by effectively listening to callers' needs and responding appropriately.
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Suggested and checked alternate spellings, locations, and listing formats to customers lacking details and complete information.
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Operated switchboards and systems to advance and complete connections.
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Listened to customer requests, referring to directories to answer questions and provide telephone information.
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Answered incoming calls and provided customer service in a busy call center environment.
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Utilized computer systems to locate customer accounts, input data and retrieve information.
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■ Updated database with accurate customer contact information daily. Continuously strived to exceed expectations by providing exceptional customer service at all times.
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Documented customer interactions accurately using computerized system applications.
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Demonstrated proficiency in operating telephone switchboard and routing calls to appropriate personnel.
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Maintained effective customer service skills while answering high volume of incoming calls.
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■ Operated paging systems to notify recipients of incoming calls. Utilized positive language when speaking with customers during challenging situations.
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■ Performed clerical duties such as typing, proofread and sorting mail.
■ Performed administrative tasks such as taking messages, transferring calls and providing basic information about company services. Provided courteous, friendly and professional assistance to customers regarding their requests or complaints.
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Handled confidential customer information with discretion following data protection laws and regulations.
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Answered incoming calls and assisted customers with inquiries and requests in a professional and timely manner.
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Exhibited excellent organizational skills by managing multiple tasks simultaneously while maintaining accuracy in work assignments.
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Demonstrated sound judgment when making decisions affecting customer satisfaction levels.
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Communicated customer needs to appropriate departments to provide comprehensive service.
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Monitored phone lines regularly to ensure efficient operation of equipment during peak hours.
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Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
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Committed to delivering excellent customer service while working in a fast-paced environment.
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■ Provided efficient and courteous service to customers at all times.
■ Worked with coworkers to complete tasks.
■ Responded quickly to meet customer needs and resolve problems. Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
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Customer Service Representative TCA Cable - Huntsville, Texas 03/1996 - 04/1997
Obtained and examined relevant information to assess validity of complaints and determine possible causes.
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Adhered to company policies and procedures while providing superior service.
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Assisted customers with product selection by providing detailed information about available products and services.
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Analyzed and collected customer information to prepare product or service reports.
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Logged details of customer service calls in computer system following correct protocols.
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Displayed strong organizational skills while managing multiple projects simultaneously.
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■ Made appropriate account corrections to resolve customer problems. Provided exceptional customer service to clients in fast-paced call center environment.
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Built sustainable relationships and trust with customer accounts using open and interactive communication.
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Maintained an updated knowledge base of current products, services, pricing, promotions.
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Provided account information to customers and explained bill service policies and customer rights.
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■ Processed customer adjustments to maintain financial accounts.
■ Followed up promptly on all unresolved cases from previous shifts.
■ Processed orders, returns, and exchanges in an accurate and efficient manner.
Utilized problem-solving techniques to identify solutions for complex customer inquiries.
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Handled customer complaints and inquiries in a courteous and efficient manner.
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Responded to telephone inquiries and complaints following standard operating procedures.
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Developed strong customer relationships and loyalty through effective communication.
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Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
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Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
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Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
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Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
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■ Processed orders and detailed transaction information to customers. Addressed customers courteously using suitable methods and problem- solving skills.
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■ Met daily customer service quotas with a focus on quality. Followed up with customers regarding product functionality and overall satisfaction.
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Updated and maintained database with accurate customer information and timely data entry.
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Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
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Conferred with customers by telephone or in-person to provide product or service information.
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■ Performed data entry tasks accurately and in a timely manner. Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
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Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
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■ Provided efficient and courteous service to customers at all times. Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
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Committed to delivering excellent customer service while working in a fast-paced environment.
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■ Responded quickly to meet customer needs and resolve problems. EDUCATION
Vocational Nurse: Nursing
Joe G. Davis School Of Vocational Nursing - Huntsville, Texas, 12/1999 REFERENCES
References available upon request
Contact this candidate