Customer Service Mental Health
Resume:
Amy Curtis
***********@*****.***
American fork, UT
Skills
Proficient in Microsoft Word, Excel, and Powerpoint and easily adaptable to different programs. 5+ years of experience in customer service, acquiring problem solving and communication skills. Adept with a variety of over the phone and email communication systems. Uses Trauma informed care to help clients or customers to resolve issues, and provide resources. Experience
May 2023 - Current
Geraldine E. King Women's Resource Center (VOA), SLC, UT - Housing Advocate
● Providing resources and checking in clients.
● Assisting case managers with client issues.
● Deescalating and supporting clients with issues and mental health crises.
● Working with the UHIMS system for client information. September 2022- May 2023
Aptive Environmental, Provo, UT - Housing Coordinator
● Gathering and booking hotels and apartments for large teams.
● Organizing and leading meetings to get information out efficiently.
● Online communication between apartments and hotels, as well as employees.
● Managing and organizing multiple spreadsheets and documents. March 2022- September 2022
Innovative Labs, Provo, UT - Document control Technician
● Updating and reviewing Master Production Records within SOP guidelines.
● Assisting Quality Assurance with documentation for filing and audits.
● Controlling and authorizing use of documents.
● Maintaining Spreadsheets with company wide information for production. April 2018- February 2022
Good Earth Markets, Spanish Fork, UT - Shift Manager/Credits Manager
● Organizing and communicating with the team on store needs and supervising daily tasks.
● Ensuring customer satisfaction in person and over the phone by resolving issues and providing above and beyond customer care.
● Working directly with companies and vendors to receive credit for customer returns.
● Reviewing sales and labor costs to evaluate and increase company profit. 2
Nov 2017 - April 2018
Days Market, Provo, UT - Cashier/Post office attendant
● Cash handling and POS use for associated foods systems.
● Helping customers and resolving issues, such as, out of stock items, special orders.
● Working with the USPS to send out packages and sell stamps. March 2017 - Nov 2017
Del Taco, Springville, UT - Cashier/Team lead
● Obtained a food handlers permit to prep ingredients and assist the BOH with making food.
● Providing customers with exceptional customer service and conflict resolution.
● Assist store manager with staffing and inventory. Education
August 2020- Present
Utah Valley University, Orem, UT - Social Work
Sophomore - Majoring in Social work with a minor in Gender Studies. Awards
● Certificate of completion of Sexual Harassment Pervention (US federal) for Supervisors.
● Leadership training by Arbinger Institute.
● CPR certified.
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