Health Care Customer Service
Resume:
Montrece Williams
**** ******* **. ********** ** 63033
************@*****.***
Professional Summary:
To obtain a position in a Health Care Facility where can utilize skills, knowledge and experience to provide quality health care.
Education:
Sumner High School – St. Louis, MO Jul 2010 – May 2013 High School Diploma
Skills:
• Cleaning
• Housekeeping
• Filing
• Time Management
• Customer Service
• Strong telephone contact handling skills and active listening
• Resolve customer complaints via phone, email, mail, or social media
• Knowledge of Microsoft Office
• Excellent communication skills and presentational skills
• Willingness to Learn everything new
Professional Experience:
Private Duty – St. Louis, MO May 2017 – Present
Maid to Mop- Housekeeper/ Volunteer (PRN -10-15/hrs. week)
• Rooms, lounges, lobbies, bathrooms, and hallways
• Transported waste to waste disposal equipment
• Vacuumed and washed carpets and rugs
• Replaced light bulbs; Emptied waste paper baskets and ashtrays
• Using any cleaning equipment such as vacuums, mops, and other cleaning tools
• Keeping bathrooms stocked with clean linens, toiletries, and other supplies
• Assist guests when necessary
• Keep facilities and common areas clean and maintained First Nonprofit Companies – St. Louis, MO Dec 2019 – Nov 2022 Prepare STL Inventory Lead - Care Taker (PRN -10/15hrs./week)
• Developed a special set of skills by working in-house (caretaker)
• Clean the buildings (two locations).
• Cook for the unhoused
• Managed over all ages on a computer or phone to establish housing, help with bus tickets, doctor appointments many more.
• Assisted with bullet removal under the Doc on duty (L.J.Punch)
• Provided shower with clean clothes new and washed donated clothing.
• Provided a safe place to sleep.
• Organized different spaces
Mercy Hospital and Medical Center – St. Louis, MO Feb 2019 – Feb 2021 Patient Care Tech
• Keep patient rooms tidy and sanitized.
• Assist patient with everyday needs (personal hygiene, using the restroom, grooming, etc.)
• Monitor vital signs (temperature, pulse etc.) ...
• Take fluid samples or other specimens for testing.
• Assist nursing staff in administering basic treatments Mercy Hospital and Medical Center – St. Louis, MO Feb 2018 – Feb 2019 Housekeeper/Transit
• Cleaning Mercy Hospital all around, and also transferring patients where they need to go
• Cleaned and organized restrooms, hallways, bedrooms, offices, kitchen, and stairwells
• Disinfected (area or item, room, bathroom, counter, equipment)
• Removed waste daily
Reason for Gap: Looking for better opportunity - St. Louis, MO Dec 2017 – Jan 2018 Boost Mobile – St. Louis, MO Feb 2016 – Nov 2017
Assistant Manager
• Assisted with customer's calls and requests, including upselling when appropriate.
• Provided exceptional customer service to ensure satisfaction and establish relationships.
• Worked as an individual contributor and team member to achieve business/ organizational goals.
• Managed large amounts of incoming calls as well as customer complaints.
• Kept records of customer interactions, processed customer interactions, processed customer accounts, and filed documents.
• Provided accurate, valid, and complete information by using the right method/ tools.
• Took orders, determined charges, and oversaw billing or payments. Reason for Gap: Looking for better opportunity - St. Louis, MO Dec 2015 – Jan 2016 Yazaki – Edwardsville, IL Sep 2014 – Nov 2015
Stocker
• Responsible for receiving merchandise, unloading or unpacking them
• Stocked shelves and helped with customer orders.
• Kept records of sale
• Helped customers fill their orders, etc.
• Loaded/ Unloaded merchandise off trucks or within a warehouse facility
• Machine handler
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