Change Management Product

Deepak Ghimire MBA, PMP - PMI

*****.*******@*****.*** San Francisco, CA Phone: 281-***-****

Summary

Deepak has over 18 years of IT experience in Energy trading industry across technical, strategic, analytical, and leadership areas to leverage IT to meet business objectives. Deepak is a PMI certified PMP, who has successfully managed complex IT projects using waterfall and agile methodologies integrating best practices and guiding principles from multiple disciplines – product management, project management, business analysis, software development, quality assurance, enterprise architecture, and change management. Deepak ensures that the delivery of products and services consistently meets the quality, time, and cost targets.

Deepak has fostered his IT career from a Data Architect role to an Integration Designer/Lead role to a Product & Program Manager role. In the last 5 years, Deepak has focused on his leadership skills to lead the energy trading product team and more recently, he has taken a Sr. Product/Program management role, leading a large team successfully by promoting collaboration to endorse positive and productive working relationships across cross-functional teams and leadership teams.

Key competencies include:

Energy Commodity Trading

Operations Management

Product Strategy

Product Management

Program Management

Vendor Management

Change Management & Incident Management

Agile Methodology &Scrum

Data Architecture

Database Design & Data Modeling

Data Warehouse

Business & System Analysis

Systems Architecture & Integration

Risk Management & Release Management

Education & Certifications

MBA, Texas A&M - Commerce, Commerce, TX (GPA 3.89)

Bachelor’s in Computer Science, Graceland University, Lamoni, IA (Magna Cum Laude)

Skills

PRODUCT MANAGEMENT

Facilitate the scrum process and ensure that the scrum team is focused on delivering value.

Achieve sprint goals by facilitating collaboration, removing impediments, and resolving external issues.

Use facilitation tools like task boards, burn-down charts, and ADO to track progress and provide forecasting.

Create and execute integrated project plan to manage schedule, scope, cost, quality, risks, communication, resources, procurement, and stakeholders.

Coordinate with all the task owners to identify detail tasks, dependencies, and timelines to create project plan.

Create and manage the project risk registry with issues and risks, and contingency plans to mitigate the risks.

Execute change management strategy to measure and track any change to scope, schedule, or budget.

CHANGE MANAGEMENT

Manage and continuously improve the configuration management process.

Manage code review process with co-ordination from development lead to ensure proper standards are met.

Ensure a process is in place with the Business Analysis and Development Leads regarding defects found in Production and prioritize with business for planning.

Provide timely documentation on change management to all audit activities.

RELEASE MANAGEMENT

Plan, manage and execute all release activities with coordination with Leadership Team and leads.

Release management related activities include coordination and communication with IT and business teams.

Standardize, manage, and control the quality of defect documentation in ADO.

Provide timely documentation on release management to all audit activities.

Work with Environment Management to plan the environment usage for release activities.

OPERATIONS MANAGEMENT

Establish, enforce, and maintain processes to capture support metrics via. Service Now to ensure SLAs are met.

Create and provide timely metrics on support related activities to the leadership team and other teams.

Manage, stabilize day-to-day activities, and seek for automation where feasible.

Lead and work with teams on audit related activities to provide timely responses to all audit related requests.

Plan, manage and execute all audit related gaps by working with leadership teams.

Work with the team to ensure support handbook is up to date and enforce the use of the handbook for support, knowledge transition and all other operation related activities.

Work as Incident Manager for any production issues, which includes coordination with Global Incident management team, and other IT teams to resolve the incident.

Professional Experience Summary

BP

Senior Service Owner/ Project Manager

Jan 2019 – Current

Accomplishments and Responsibilities:

Oversee operational enhancements and projects (~1.5m per year) in commodity trading systems.

Manage a team of 14 full time employee including service owners, project managers, and team leads.

Mentor all direct reports on their career aspirations and

Deliver multiple B2B projects in hybrid and agile environment to enable energy trading business unit to adhere to government regulations, optimize trading activities and integration from marketplace to ETRM (Energy Trading and Risk Management) systems.

Lead hands-on architectural discussions between multiple groups and provide optimal solutions for application tier and infrastructure design hosted in AWS with focus on operational integrity, compliance, and cost.

Lead continuous optimization efforts for AWS Cloud hosting cost by establishing and enforcing guidelines of systems usage for development and release activities.

Promote a financially discipline culture across the team around Cloud cost.

Engage with senior leadership team regarding budget, team performance, resourcing and KPI discussions.

Manage all operational aspects of a large Energy Trading Risk Management (ETRM) systems including service management, incident management and release management.

Define, create, and execute processes and standards for Change Management & Release Management.

Continuously monitor the performance metrics and present metrics to the leadership team and work with the team to refine processes to optimize the output.

Promote and lead innovative ideas and solutions within to team to deliver solutions that optimizes internal collaboration and provides system data transparency to the executive leadership teams.

Project Manager/ Operations Lead

Mar 2015 – Jan 2019

Accomplishments and Responsibilities:

Led various regulatory and integration projects - confirmation systems integration, transaction integration systems and developed integration framework development systems.

Managed project implementation for one of the largest software implementation projects (>100m).

Owned planning sessions with all stakeholders for project implementation across 20 integrated application teams.

Planned multiple full dress-rehearsals for project implementation to successfully implement the project.

Managed multiple cloud (AWS) migration projects (<500k) from budgeting, resourcing, planning, executing and production implementation.

Operationalize the first version of the trading system by defining support teams, introducing service management, change management, incident management and release management processes and SLAs.

Led and managed the development team to deliver the prioritized deliverables in agile methodologies.

Integration Designer/Lead

Aug 2010 – Mar 2015

Accomplishments and Responsibilities:

Led managed services efforts to formulate and implement processes for change management, support management, incident management and various other processes for Integration team.

Implemented businesses processes to make managed service more efficient, transparent, and cost effective.

Developed a CDM (Common Data Model) for a trading business, and data models for ODS system.

Designed various integration solutions between multiple applications within the trading business.

Managed 100+ Integration BO Reports that reconciled data between source and target systems.

Designed a common shared language (CSL) for trading domains.

Coordinated requirement gathering efforts with business analysts, traders, and support teams across multiple teams – Gas, NGL and Power.

Assessed new products for its architectural, design, and code standards to ensure it met business needs.

Performed design reviews for integration projects to ensure successful project deliveries.

Perficient Inc.

Lead Technical Consultant (Client BP)

Oct 2005 – Aug 2010

Accomplishments and Responsibilities:

Designed and developed various Integration interfaces using TIBCO, Java & Microsoft .NET.

Developed and enhanced codes in Unix Shell Scripts, ANT, XML (XSD, XSLT, XPath) for the Integration team.

Reconciled data between source and target systems, and address breakage critical business data flows.

Supported business users, application teams, release, Quality Assurance, and Operations team on delivery issues within Integration systems.

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