Customer Service Front desk
Resume:
MAXINE D. TATE
Profile:
• Team player with twenty years of outstanding customer service abilities as well as excellent project management and organizational skills. Proficient in Microsoft Office, Excel, Word, and PowerPoint. Solutions-oriented critical thinker with a proven record of identifying and implementing solutions(processes) that reduce risk. A self-starter with excellent written communications skills using negotiation techniques to prepare and present briefings. Superb phone etiquette with excellent verbal communication skills. Professional Experience:
Murn Management, Baltimore, MD 21201
Part-time Front Desk Concierge / Leasing Associate 11/2023 - Present
• Providing superior customer service
• Amenity reservation and tracking. Resident and guest check-in and monitoring
• Package management, Update all packages into Yardi software.
• Signing in vendors and giving them FOB in exchange for their ID.
• Assist residents as needed, Surveillance and monitoring. Assist with weekend resident community events, if needed.
• Conducting informative and personalized tours of the apartment community that result in new leases.
• Process maintenance request. Accepts service requests from residents. Occasionally, will conduct service follow-up when work is completed.
• Responsible for office opening on time, condition of office, model apartment and show units. Secure office, model & show units at the close of business.
• Be aware of emergency procedures including telephone, internet service interruptions, and fire/natural disaster procedures.
• Extremely proficient in the Yardi software processes. 115 Fleming Dr.
Dundalk, MD 21222 3
********@******.***
MAXINE D. TATE resume
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Dejana Truck and Utility Equipment, Baltimore, Md 21224 Order Processor/ Administrative Assistant 02/2021- Present
• Process customer orders electronically, transferring signed quotes to orders in Dejana’s ERP system.
• Respond in a timely manner to status updates or inquiries from Sales Reps on Order Entry.
• Work closely with other departments/groups within Dejana, including Outside Sales, Inside Sales, Bailment, and Estimating, to ensure the Order Entry process continues to support the flow of business via order entry.
• Fax, scan, file as needed to support order entry processing. Any other administrative duties as assigned. Adhere to Dejana’s cultural expectations of superior customer.
• Contacting customers for over-counter parts orders, paying with credit cards and posting to account and processing paperwork to submit to AR department.
• Scheduling units for transportation/ working with all departments and carrier to having units to be transport out.
Hampton Inn -Hilton Garden Inn
Mechanicsville, VA transfer to Baltimore, MD
Front Desk Representative -- part time 05/2012 - 07/2023
• Verified all customer information for a smooth check-in/check-out process. Performed internal audits of front desk operations as well as ensuring all monetary operations in Food and Beverage department was accurately recorded. Ensure all tools and logs were appropriately synced with all hotel support staff to ensure smooth transitions with the entire team. Extremely proficient in the Hilton OnQ software processes.
• Answered and routed calls to appropriate departments and took guest messages with accuracy and responded to guest inquiries to ensure quality customer service. Attended to guest needs at the front desk by answering inquiries pertaining to hotel services, guest registration, travel directions, and making recommendations regarding shopping, dining, and/or entertainment while recording pertinent guest information and complaints in the pass on log. Ensured all customer comments and complaints were addressed to further instill a sense of excellent customer service to help increase repeat business. MAXINE D. TATE resume
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Need it Now Deliveries, Halethorpe, Md
Warehouse Inspector/Customer Service Rep/Scheduler 03/2019 - 2/2021
• Compiled and completed detailed reports on all product inspections, defects, repairs and return rates. Maintained and improved product quality by completing product, company, system, compliance and surveillance audits of imper Facilitated inspections of both inbound and on-hand merchandise based on facility needs.
• Maintained effective communications and relationships with Field Quality Assurance Team as well as onsite leadership, including reports, photos, and video of freight as necessary. Identified and resolved problems while completing lane audits. Effectively communicated with departmental leaders to allow accurate movement of merchandise throughout all QA- based initiatives.
• Organized workflow and appointments, collecting customer information, and managing assignments. Completed requests by greeting customers, in person or on the telephone, and answering or referring inquiries.
Kloke Enterprises, Inc., Richmond, VA
Account Manager/Customer Service Representative 10/2017—02/2019
• Updated all client portals with current and accurate information regarding the customer’s orders. Received inbound and outbound calls for scheduling while handling customer inquiries in a timely and professional manner. Verified inbound freight tickets, reconcile inbound and outbound Bills of Lading (BOL’s).
• Provided support to the driving teams while they secured all deliveries. Ensured customers satisfaction while operating as the point of contact for assigned accounts. Managed projects within client relationships, performed duties to carry out client goals while meeting company goals. Coordinated with drivers working on the same account to ensure consistent service.
• Serviced multiple clients concurrently, to meet and exceed internal deadlines. Maintained records of client transactions. Collaborated with sales team to reach prospective clients. Forest Lawn Cemetery, Richmond, VA
Head Administrator 11/2014—09/2017
• Developed and implemented local administrative, financial, human capital, and other resource management policies, along with processing cemetery contracts for accuracy. Directed the overall day-to-day operation of the cemetery to include overseeing the interment schedule, preparation and closing of all graves, placement of temporary and permanent markers, and ensured the maintenance of all gravesites by personnel. Assured the upkeep of roads, grounds, and landscape while updating all cemetery and burial files.
• Maintained current records for sales, burials, and cemetery maps. Other administrative duties comprised the verification of complex eligibility issues prior to interment and planning for committal services, maintaining all property accounts, time and leave records, records management, and the preparation of recurring and special reports.
• Developed studies and analyses of cemetery operations to determine personnel requirements. Organized and held weekly meetings with all staff to ensure the office staff efficiency. Executed the approved annual financial plan for the cemetery. MAXINE D. TATE resume
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Education:
J. Sargeant Reynolds Community College, Richmond, VA 08/1987—12/1989
• Certified: Business/Hotel Management
• Certified: Hospitality and Tourism
References:
Stephanie Marchini Timothy Yearwood
Dejana Truck (Baltimore) Hilton Garden (Baltimore) Inside Sales Supervisor Assistant General Manager
410-***-**** (personal cell) 443-***-**** (personal cell) Monica Dunivan Antoinnette Thompson
Motley’s Richmond Auto Auction Kloke Enterprises, Inc. Accountant General Manager
804-***-****(personal cell) 804-***-**** (personal cell) Jamie Manriquez
Murn Management
Senior Property Manager
240-***-**** (personal cell)
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