Loss Mitigation Real Estate
Resume:
DERRICK THOMPSON
Fort Worth, TX *****
************@*****.***
To pursue a role in a position that will allow me to use my leadership abilities along with my educational background skills, and qualifications I have obtained throughout my career to contribute towards the success of a top performing company in a competitive industry. Work Experience
Loss Mitigation Specialist (Negotiating SPOC)
Newrez-Coppell-TX
March 2024 to June 2024
• Use manual and automated calling strategies to locate and contact delinquent homeowners
• Handle multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines.
• Keeps servicing files up-to-date with the necessary documents and correspondence needed to ensure a comprehensive record of the homeowners account activity is maintained and communicated
• Engage in efforts to prevent foreclosure through loan modifications, repayment plans, short sales, or Deed in Lieu.
• Responsible for establishing initial contact with homeowner via telephone or written correspondence.
• Communicate effectively through verbal and written means.
• Arrange for contractual services relating to property inspectors, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the property.
• Reviews and negotiates liens and judgements to help clear the title and protect the homeowner and investors interest in the property.
• Analyze and underwrite the borrower’s income through review of documents which include, but are not limited to, financial statements, tax returns, credit reports, and collateral appraisals to determine and recommend the most feasible and appropriate solution for the homeowner.
• Address any homeowner question or concern. Handle escalated files appropriately by providing an articulate and complete response.
• Certify that all required actions have taken place prior to completing a foreclosure sale. Trial Underwriter (Contractor)
Clayton, a Covius Solution-Fort Worth, TX
June 2021 to December 2023
• Working on major projects with US Bank by performing essential system maintenance in MSP and ER related type of forbearances. *Provide assistance to eligible homeowners with qualified hardships due to Covid. *Reviewing and approving Long-term mortgage assistance with Loan Modification results from the Covid-Relief Program. *Reviewing and approving temporary mortgage assistance with Forbearance Agreements. *Performed the same maintenance for various types of approvals and loss mitigation reviews to ensure consistent coding and accurate reporting of loss mitigation milestones. *Manually updated system of record (MSP/Blacknight). Ensured consistent coding of forbearance plan and loan modifications. While using such systems as ER, ALS, SCRA, Neighborhood Watch, CBC, and DocVelocity.
*Making sure all loans for assistance are in compliance with Investor guidelines. Independent Contractor/Owner and Operator
J.B. Hunt-Arlington-TX
July 2018 to June 2021
Independent contractors perform daily deliveries of furniture and household goods while driving a 26ft. Box truck. Familiar with DOT rules and regulations. Working with major retailers such as Rooms To Go and Wayfair. Perform essential duties and deliver furniture into customers homes while maintaining a safe environment. Perform all assembly work as required by the company while maintaining high quality customer service.
Mortgage Servicing Specialist II
Bank of America-Fort Worth, TX
October 2013 to July 2018
• CIS Team Member: (Centralize Impediments Surveillance). Provide quality impediment remediation solutions and deliverables that align with Impediments Management business needs. * Monitor, review and perform CFPB/ADRL/FEMA holds, releases and reports daily when needed. * Comply with CFPB regulations. Review loans to provide and protect borrowers when documents are received for Modification, Short Sale and DIL during the evaluation period by placing loans on hold or releasing them to proceed with the foreclosure process. * Interacts on a daily basis with outside counsel to ensure foreclosures are moving through the pipeline and address any problems that may arise that could delay the process. * Handles the execution of complicated foreclosure documents such as affidavits, assignments, verifications, certification and complaints that could be a high risk to the company if not handled properly. * Ensures adherence to state and federal laws, as well as various investor guidelines. Credit Analyst
Bank of America-Fort Worth, TX
August 2011 to October 2013
• Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money. Review individual or commercial customer files to identify and select delinquent accounts for collection.
• Review individual or commercial customer files to identify and select delinquent accounts for collection.
• Generate financial ratios, using computer programs, to evaluate customers' financial status.
• Prepare reports that include the degree of risk involved in extending credit or lending money.
• Confer with credit association and other business representatives to exchange credit information.
• Complete loan applications, including credit analyses and summaries of loan requests, and submit to loan committees for approval.
• Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity.
• Analyze financial data such as income growth, quality of management, and market share to determine expected profitability of loans.
• Consult with customers to resolve complaints and verify financial and credit transactions. Risk Analyst
Saxon Home Mortgage-Fort Worth, TX
May 2007 to July 2011
Complete Suspicious Activity Reports (SAR) accurately and timely to file with Financial Crime Enforcement Network (FinCEN) * Use independent judgment to review and analyze mortgage transactions and loans files prior to funding to determine fraud or misrepresentation exits. While working with Freddie Mac, Fannie Mae, FHA, VA and Conventional loans types and guidelines. Analyze incident for possible case review of broker pipeline and or the filing of Mortgage Asset Research Institute (MAR) * Prepare and document review finding in a concise, understandable manner for written communication to referring party and appropriate internal personnel (e.g. Underwriting, Operations, Customer Management Group, Investors Support Services and Quality Assurance, etc.) * Examine loan documentation for accuracy and completeness, while working with underwriter to secure all required documents. Loss Mitigation Supervisor (Team Lead)
Saxon Mortgage Services-Fort Worth, TX
June 2004 to May 2007
Managing a team of 8-12 Loss Mitigation/Foreclosure Specialists working in a high volume, deadline or production driven environment. Identifying and managing Risk during the transfer of servicing.
Ensuring Transferor Servicer's off-boarding processes and procedures are sound through Freddie Mac. Handle loans in foreclosure status during the loan servicing transfer process Correspond with customers, brokers, title companies and attorneys in or to facilitate delinquency resolution through advanced contact, consultation and collections efforts Participating in management meetings/ conference calls and conducting interviews Scheduling and monitoring team workflow and provide daily coaching and feedback to the associates Handling complex customer escalation (via phone and correspondence) Ensure compliance with Federal Laws and Company guidelines in order to minimize losses and legal concerns Conduct interviews and training for associates. Education
Bachelor's degree in Criminal Justice
University of Arkansas - Fayetteville, AR
August 1991 to May 1998
High school diploma
Paul Laurence Dunbar High School - Fort Worth, TX
August 1987 to May 1991
Skills
• Communication skills
• Microsoft Office
• Fraud prevention and detection
• Underwriting
• Supervising experience
• Cash handling
• Customer Service
• Collections
• Fraud prevention and detection
• Portfolio management
• Quality assurance
• Quality assurance
• Profit & loss
• Management
• Interviewing
• Box Truck
• Supervising experience
• Analysis skills
• Marketing
• Microsoft Powerpoint
• Negotiation
• Microsoft Excel
• Outbound sales
• Recruiting
• Fair Housing Regulations
• Cold calling
• Customer service
• Escrow
• Organizational skills
• Project management
• Underwriting
• Cash register
• Sales Management
• Supply chain
• Microsoft Excel
• Research
• Recruiting
• Negotiator
• Portfolio Management
• Heavy lifting
• Sales
• Computer skills
• Territory management
• Mortgage servicing
• Account Management
• Social media management
• Microsoft Office
• Fraud
• Mortgage servicing
• Assembly
• Team management
• Profit & Loss
• Manufacturing
• Cold calling
• Outbound sales
• Sales management
• Account management
• Operations Management
• Communication skills
• Interviewing
• Portfolio management
• Fair Housing regulations
• Loss Prevention
• Driving
• Courier
• Microsoft Word
• Analysis skills
• B2B sales
• Mortgage Servicing
• Profit & loss
• B2B sales
• Resolves escalated issues and problems
• Salesforce
• Sales
• Customer service
• Underwriting
• Outbound Sales
• Data Collection
• Negotiation
• Team management
• Microsoft Word
• Credit Analysis
• Business Development
Contact this candidate