Customer Service Technical Support
Resume:
Tawanda McELrath
Sylacauga, AL *****
*****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Laundry Attendant
Rudd's Laundry-Sylacauga, AL
January 2024 to Present
I cashier and do drop off laundry. My most significant accomplishment here is the moments when my customers come in and I have the opportunity to make their bad days better, put smiles on sad faces, lift up the down hearted, and help the elderly. That alone is everything to me. Cashier/ Training AM
Allen's Food Mart-Sylacauga, AL
April 2024 to June 2024
I basically did all cashier duties, stocked, cleaned, paper work, open store, close store, and trained for Assistant Manager. The only significant accomplishment I can honestly say I obtained at this position was that if you don't treat your customers and employees right then it's not worth the time and effort Quality Control Inspector
NEMAK-Sylacauga, AL
February 2023 to October 2023
I left here because a chemical exposure. My job was to make sure all products were perfect before sending them out
Assembly/Forklift Operator/ material handler
Madix Inc-Goodwater, AL
October 2020 to December 2021
Loading material with forklift for each section, counting and verifying orders, stocking and organizing orders and material, entering orders completed
Traffic Control Specialist
RoadSafe Traffic Systems-Moody, AL
September 2019 to January 2020
Inventory of warehouse, loading and unloading trucks with forklift, make road signs, install and removal of new/old signs, traffic control, road closures
District Manager
Metro by T Mobile Authorized Retailer-Sylacauga, AL April 2014 to August 2019
Handled the everyday operation of two stores, hiring, terminations, payroll, scheduling, sales, training, advertising, inventory, customer services, returns, deposits, and technical support. Education
High school diploma or GED
Bb Comer Memorial High School - Sylacauga, AL
August 1995 to May 1999
Skills
• Store Management Experience
• Technical Support
• Payroll
• Recruiting
• Profit & Loss
• Management
• Sales Management
• Retail Management
• Merchandising
• Budgeting
• Operations Management
• Inventory Control
• Strategic Planning
• Order Entry
• Materials Handling
• Forklift
• Shipping & Receiving
• RF Scanner
• TIG welding (2 years)
• TIG welding (1 year)
• Typing (7 years)
• Data entry (5 years)
• Pallet Jack
• Warehouse Experience
• Pricing
• Customer service
• Sales
• Manufacturing
• Process improvement
• Load & Unload
• Heavy lifting
• Side fork lift (1 year)
• Communication skills
• English
• Forklift
• Load & unload
• Manufacturing
• Order entry
• Assembly
• Heavy lifting
• Customer service
• Welding
• Typing
• Schematics
• Analysis skills
• Clerical experience
• Supervising experience
• Payroll
• Asset management
• Cash register
• Conflict management
• Negotiation
• Profit & loss
• Mentoring
• Telecommunication
• Sales
• Recruiting
• Cold calling
• Marketing
• Budgeting
• Sales management
• Direct sales
• Operating systems
• Technical support
• Transportation management systems
• Inventory control
• Management
• Pricing
• Pallet jack
• Cash handling
• Shipping & receiving
• Materials handling
• Warehouse experience
• Assistant manager experience
• Process improvement
• Merchandising
• Salesforce
• Operations management
• Cooking
• Restaurant experience
• Childcare
Certifications and Licenses
Certified Forklift Operator
Present
Driver's License
CPR Certification
Assessments
Retail customer service — Proficient
October 2022
Responding to customer situations in a retail setting Full results: Proficient
Workplace safety — Proficient
April 2022
Using safe practices at work
Full results: Proficient
Work motivation — Proficient
June 2022
Level of motivation and discipline applied toward work Full results: Proficient
Customer focus & orientation — Proficient
October 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
October 2022
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
April 2022
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Proficient
October 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Administrative assistant/receptionist — Proficient May 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Warehouse safety — Proficient
April 2022
Using safe practices in a warehouse setting
Full results: Proficient
Warehouse shift leader — Proficient
May 2022
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Recruiting — Proficient
October 2022
Managing the candidate sourcing and selection process Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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