Sales Representative Social Media

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PROFESSIONAL SUMMARY

Motivated team player experienced in providing exceptional customer

service while meeting the Sales and Upsell target

calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possessesexceptional communication, organizational, and multitasking skills. Committed to prviding the highest quality service and crea

experience with achieving cross-selling to enhance the revenue of the organization.

EXPERIENCE

Consumer Sales Representative

July 22, 2024 Onwards Telus Communications

Engage with potential customers directly at their homes, selling TELUS products and services to meet their needs.

Approach small businesses within assigned territories to offer tailored TELUS solutions that enhance their operations and connectivity.

Represent TELUS at various events, exhibitions,

products and services to a wide audience, and generating leads.

Reach out to current TELUS customers to offer additional products, upgrades, and services, ensuring satisfaction and fostering long

Identify opportunities to upsell and cross-sell TELUS products and services, maximizing revenue potential and delivering comprehensive solutions to customers.

Stay updated on TELUS product offerings and provide live demonstrations to potential customers, explaining benefits and features.

Build and maintain strong relationships with customers by providing exceptional service and support throughout the sales process.

Achieve assigned sales targets and quotas, and regularly report progress, challenges, and market feedback to the sales management team. BDC Sales Representative

May 01, 2024 – July 15, 2024 Village Auto Sales Ltd,

Follow up on all leads to ensure all sales opp

ensuring satisfactory compliance with General, Cultural, and Specific Expectations.

RIYAZ

targets. Proven ability to remain

stress situations while being able to quickly

prviding the highest quality service and creating a positive customer selling to enhance the revenue of the

Telus Communications

Engage with potential customers directly at their homes, presenting and selling TELUS products and services to meet their needs. Approach small businesses within assigned territories to offer tailored TELUS solutions that enhance their operations and connectivity. Represent TELUS at various events, exhibitions, and malls, showcasing our products and services to a wide audience, and generating leads. Reach out to current TELUS customers to offer additional products, upgrades, and services, ensuring satisfaction and fostering long-term relationships. sell TELUS products and services,

Stay updated on TELUS product offerings and provide live demonstrations to fits and features.

Build and maintain strong relationships with customers by providing exceptional service and support throughout the sales process. Achieve assigned sales targets and quotas, and regularly report progress, o the sales management team.

Village Auto Sales Ltd, FFUN Group

Follow up on all leads to ensure all sales opportunities are properly handled, satisfactory compliance with General, Cultural, and Specific CONTACT

+1 306-

************.****@*****.***

Saskatoon,SKS7H 4B3

SKILLS

Verbal and Written Communication

Prioritizing tasks to meet deadlines

Sales Techniques

Inbound Sales

Outbound Sales

Direct Sales

B2B Sales

Cross-selling and Upselling

Collaborative with teams

Social Media Management

Google Workspace

Microsoft

Digital Marketing

Decision Making

Problem Solving

Customer Service Orientation

CRM Software

Product Knowledge

Analytical Thinking

Multitasking

Technical Support

Interpersonal Skills

Product Education

Complaint Investigation

Customer Retention Strategies

Class 5 Driving

RIYAZ KURESHI

.

881 - 7012

************.****@*****.***

Saskatoon,SKS7H 4B3

Verbal and Written Communication

Prioritizing tasks to meet deadlines

Sales Techniques

Inbound Sales

Outbound Sales

Direct Sales

B2B Sales

selling and Upselling

Collaborative with teams

Social Media Management

Google Workspace

Microsoft Word, Excel, Powerpoint

Digital Marketing

Decision Making

Problem Solving

Customer Service Orientation

CRM Software

Product Knowledge

Analytical Thinking

Multitasking

Technical Support

Interpersonal Skills

Product Education

Complaint Investigation

Customer Retention Strategies

Class 5 Driving Licence

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Attend all training sessions and apply the learned skills to daily tasks.

Update the Dashboard, BDC logs, and Excel sheets daily.

Generate business for sales departments through customer prospecting and lead generation.

Contact customers with information on sales initiatives, special offers.

Develop and follow strategies for maintaining contact with existing customers or dealership contacts (database management).

Identify and strategize to reconnect with "lost" customers, determine reasons for loss, and regain their trust and business.

Address customer complaints and concerns as necessary.

Ensure 100% utilization of all CRM capabilities, including Global Reports and Analytics, across all FFUN Group Business Units.

Work independently with minimal supervision., Perform other duties as assigned.

Customer Relations Associate (Rogers)

September 05, 2023 – March 31, 2024 Hinduja Global Solution, Canada

Engaged in sales of devices, telecom plans, and internet services, direct to customers (D2C) and with Rogers and third party stores (B2B)

Collaborate with store agents at Rogers Store and third-party stores to ensure smooth sales transition to their customers

Achieved Sales target and high Feedback survey score throughout job tenure

Maintained accurate records of customer interactions, complaints, and inquiries.

Coordinated with cross-functional teams on projects related to client relations management.

Adjusted sales scripts to better target the needs and interests of specific individuals.

Utilized problem-solving skills to resolve customer issues quickly and efficiently.

Developed processes for responding promptly and professionally to all incoming inquiries and complaints via email or phone calls

Assisted customers in navigating the website for product and service information.

Worked closely with other departments to ensure timely resolution of customer requests.

Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders. Leisure Travel Consultant

April 2017 - June 2023 Olive Tours and Travels

Managed direct sales (D2C) initiatives, collaborated with empaneled independent travel agents (B2B) and Small Corporates to drive revenue growth.

CERTIFICATION

SERVICE BEST SASKATCHEWAN

Service Best In-Person Course

Registration: 202*********

Date: May 17, 2024

TICO – TRAVEL COUNSELLOR

TICO

Date: February 28, 2024

AIR CANADA EXPERT (ACE)

Air Canada Global Sales University

Date: May 30, 2024

AEROPLAN EXPERT

Air Canada Global Sales University

Date: May 30, 2024

CERTIFICATION – PURSUING

Sabre GDS

Sabre

Destination Specialist - North Ameriaca

The Travel Institute, USA

EDUCATION

BBA – Bachelor of Business

AdministrationinMarketing

(2002-05)

B.R.C.M. College of Business

Administration, Veer Narmad South

Gujarat University, Surat, India

VOLUNTEER EXPERIENCE

Member

Lions Club Yugma, Bilimora, Gujarat

Worked as a member and part of

social services at the club

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Provided expert consultation and booking services for a range of travel needs, including accommodations, flights, excursions, taxis, and travel insurance, ensuring seamless travel experiences for clients.

Contributed to the development of annual sales forecasts and budgets, aligning sales strategies with organizational goals.

Maintained up-to-date knowledge of industry trends, competitor activities, and customer preferences to adapt strategies and offerings.

Negotiated with suppliers to secure optimal terms and ensured delivery of exceptional customer experiences.

Led a team of professionals specializing in booking flights through GDS (Global Distribution System), optimizing operational efficiency.

Analyzed market trends to identify new business opportunities and develop strategies for market penetration.

Assisted clients in selecting suitable flight tickets and travel packages tailored to their budget and preferences, providing expert advice on destinations, transportation, accommodations, and related services.

Managed cash flow scheduling and followed up with clients for timely payments, ensuring financial stability.

Created newsletters and promotional materials featuring unique accommodations, destinations, excursions, activities, and travel updates to enhance customer product knowledge.

Established a robust feedback system to monitor customer experiences and address any discrepancies in supplier services.

Achieved a retention rate of over 70% year-on-year Manager - Sales and Marketing

July 2010 - March 2017 Vitol Corporation

Ensuring month-on-month sales growth from current customers to meet yearly sales target

Analyzed sales data to identify trends and opportunities for improvement.

Prepared presentations for internal meetings on product promotions.

Developed strategies to increase brand visibility and sales in the marketplace.

Monitored competitor activity and identified areas of opportunity for growth.

Developed and used Inventory software to gain back-to-back orders from existing customers by automatic reminders of their new orders

Maintained first position as a manufacturer and supplier of paper packaging raw material, used by single-use disposable material

Prepared and sent proposals to prospective clients.

MonitMaintained high retention rate of more than 70% year on year ensuring best customer services.

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