Project Manager Team Member
Resume:
Elizabeth J. Lee, PMP
Denver, CO
*********@*****.***
PROFESSIONAL SUMMARY
Passionate and results-driven PM Professional with a rich tapestry of experience spanning nearly a decade in the finance industry and two impactful years in the non-profit sector. Whether implementing multimillion-dollar projects, orchestrating strategic programs, or refining processes for optimal efficiency, I bring a dynamic leadership approach and a diverse set of skills to every endeavor. As a dedicated servant leader, I have a unique perspective to program and project management, combining financial acumen with a commitment to making a positive impact.
SKILL SUMMARY
Microsoft Suite – SharePoint – Smartsheet – Clarity Monday.com – Jira – ZenDesk – Stakeholder Management Strategic Planning – Leadership – Risk Management - Adobe – Communication – Process Improvement
CERTIFICATIONS
Project Management Professional (PMP)
Project Management Institute, 2023
Certificate #3717918
CrossFit Level 1 Instructor, 2017-2022
WORK EXPERIENCE
Step Up For Students
Director of Scholarship Program, July 2023-Present
● Cultivate strategic program growth and enhancement through focused Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) for a $3.2BB scholarship program.
● Deliver expert guidance on annual legislative policy decisions and requirements governing the scholarship program impacting over 430,000 students in the state of Florida.
● Organize and lead a cross-functional support team of 50+ individuals, focused on departmental alignment to ensure the scholarship program's efficient operation.
● Monthly analysis of program data to discern opportunities for process and policy improvement, customer service enhancements, and operational efficiency.
● Provide adept management, guidance, and professional development to the Assistant Program Director and Program Coordinator.
Step Up For Students
Senior Project Manager of Change Management, Sept 2022 - July 2023
● Developed a comprehensive, strategic project plan to facilitate organizational change to seamlessly lead stakeholders through transformative initiatives for four $1BB+ programs.
● Effectively documented and managed alterations to processes, systems, and technologies in conjunction with program enhancements.
● Played a pivotal role in ensuring project alignment with organizational priorities, timely completion, and ultimate customer satisfaction.
Rocky Mountain Athletics
Fitness Instructor, Jan 2020 - Dec 2022
● Taught (10) hour-long group fitness class each week, ensuring proper form and safety of all attendees, providing modifications and alterations when necessary. Elizabeth J. Lee, PMP
Denver, CO *********@*****.*** 704-***-****
● Planned regular events and activities for members to enhance and foster community.
● Maintained a clean, safe, and well-organized fitness space, adhering to all health club policies and procedures.
● Provide exceptional customer service and support to ensure a positive experience for all members.
Wells Fargo
Business Initiatives Consultant, Sept 2019 – Sept 2022
● Oversaw multimillion-dollar portfolio of projects aimed at enhancing the presence and overall experience of the Wells Fargo enterprise:
o Spearheaded COVID response in U.S. branches, ensuring the elevation of both employee and customer health and safety across the entire enterprise comprising 5000 sites. o Managed the signage program, meticulously ensuring compliance with city codes and lease requirements, enhancing brand expression across an annual average of 75 sites. o Coordinated and directed multiple vendors to update retail branches with elevated branding and marketing fixtures, spanning 2000 branches and totaling $35 million.
● Initiated and facilitated strategic conversations with partners and stakeholders to pinpoint opportunities for process improvement across the spectrum of programs and projects.
● Developed and updated weekly reporting utilized by C-suite and cross-functional stakeholders, providing insights into the progress and status of all department programs and projects.
Wells Fargo
Project Manager, Sept 2015 – Feb 2017 / Sept 2017 – Sept 2019
● Crafted exterior enhancement booklets tailored for over 300 retail banks across the U.S., for an annual project totaling $6MM per year.
● Formulated process maps and guidelines to streamline project tracking, risk mitigation, and implementation of new standards to foster collaboration with internal and external stakeholders.
● Developed standards and templates for multiple Change Controls, enhancing efficiency in the change management process.
Bank of America
Project Manager, Mar 2017 – Sept 2017
● Collaborated closely with the business to formulate and execute transition plans, incorporating ongoing success measures to ensure the sustained success of change initiatives.
● Accountable for analyzing present-state, developing future-state, and facilitating implementation of new processes and standards while utilizing monitoring and control mechanisms.
● Developed a comprehensive RACI matrix capturing all business partners tasks, level of responsibility and point of contacts.
Bank of America
Project Wellness Coordinator, July 2014 – June 2015
● Supported Annual Enrollment for National Wellness Program of over 250K+ employees, working closely with executive stakeholders and key vendor partners.
● Developed communication templates to maintain the highest level of corporate brand and image in vendor messaging for internal wellness programs.
● Owned Quality Assurance validation process for all US communications; ensuring deliveries were timely and groupings were accurate.
EDUCATION
University of South Carolina
MPH, Health Promotion, Education & Behavior
University of North Carolina Wilmington
BS, Community Health - Cum Laude
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