Customer Service Representative

Eliott Cleveland

Police Officer

Professional Summary

Dynamic and results-oriented professional with a proven track record in operations monitoring and quality control from U.S Steel. Excelled in leadership roles at the Houston Police Department, showcasing exceptional problem-solving and interpersonal communication skills. Expert in Microsoft Office systems, with a knack for enhancing efficiency and productivity.

Experience

Pipe Inspector

February 2024 to Present

U.S Steel

Police Officer

June 2019 to October 2023

Houston Police Department

Administrative Assistant

June 2018 to May 2019

Hobby Airport

Administrative Assistant

May 2017 to August 2017

Bush Intercontinental Airport

Address: Houston, TX 77045

Phone: 832-***-**** - Email: **************@*****.*** Conducted Non-Destructive Testing including dye penetrant testing, magnetic particle testing and ultrasonic testing on pipes and related components.

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• Provided technical advice regarding repair or replacement of pipes when necessary.

• Developed detailed inspection reports based on the findings from all tests conducted. Ensured that all parts were fabricated within established tolerance levels according to quality control procedures.

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• Maintained a safe work environment while inspecting pipes by utilizing appropriate protective gear.

• Inspected Pipes before they are installed in order to ensure they meet industry standards.

• Answered emergency calls and analyzed situations, responding quickly to prevent injury or loss of life.

• Responded to crimes in progress according to established procedures to effectively de-escalate situation.

• Exhibited excellent interpersonal skills while interacting with people from diverse backgrounds.

• Developed strong relationships with community members through proactive policing initiatives.

• Conducted investigations into various crimes.

• Demonstrated sound judgment during high-pressure situations.

• Interviewed victims, complainants and witnesses to obtain accurate information.

• Effectively managed multiple tasks simultaneously under stressful conditions.

• Upheld public trust and provided excellent service to different communities.

• Maintained awareness of changing laws, regulations, procedures and technologies.

• Utilized advanced communication techniques to de-escalate volatile incidents.

• Maintained files and filing, keeping sensitive information confidential. Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.

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Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint .

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• Maintained database of client contact information with accuracy and attention to detail.

• Maintained office inventory by assisting with supply orders.

• Monitored daily operations in order to ensure efficient workflow processes were being followed.

• Maintained files and filing, keeping sensitive information confidential. Administrative Assistant Intern

May 2016 to August 2016

Houston Police Department

Education

BA : Criminal Justice, May 2018

Dilliard University - New Orleans

Completed coursework towards High School Diploma : May 2014 St. Thomas High School - Houston

Skills

Certifications

Accomplishments

Eagle Scout (2013)NAIA College Track and Field National Qualifier (2017 & 2018)Numerous Police Accommodations for honor and actions of valor (2021, 2022, 2023)Top felony arrest for district (2022) Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.

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• Compiled and entered data into various databases to ensure accuracy and completeness.

• Maintained office inventory by assisting with supply orders.

• Used Microsoft Office Suite to create and revise documents and presentations.

• Maintained calendars and schedules to set appointments for management team.

• Supported senior-level administrative personnel in various day-to-day activities.

• Compiled data from multiple sources to generate reports and summaries.

• Managed calendars and scheduled appointments for staff members.

• Organized and maintained accurate filing systems for documents and records.

• Typed, formatted and proofread correspondence and other documents.

• Greeted visitors at reception area in a professional manner.

• Maintained inventory of office supplies and placed orders when needed.

• Problem Solving • Communication

• Leadership • Microsoft Office systems

• Documentation • Excel

• Word • PowerPoint

• Conflict & Time Management • Investigations

• Customer Service • Report writing

• Negotiating • Crime Analysis

• Operations Monitoring • Item Sorting

• Quality Control • Interpersonal Communication

• Word Processing • Multitasking Abilities

• Presentation Skills • Written Communication

• Professionalism • Critical Thinking

• Interpersonal Skills

• TCOLE (Texas Commission of Law Enforcement) • Private Investigator Licenses

• Drivers License

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