Customer Service Executive Assistant

Executive Assistant/Receptionist

Critical Skills:

Technical Proficiency

Confidentiality

Time Management

Problem-Solving Skills

Adaptability

Critical Skills:

Professional Communication

Organizational Skills

Attention to Detail

Multitasking

Customer Service

Maia Wright Rockwall, TX ************@******.*** 469-***-**** Summary:

Dynamic and motivated professional with over 3 years of experience in customer service roles, demonstrating a strong aptitude for conflict resolution, customer service management, and time management. Adept at adapting to diverse situations and environments to drive operational success. Committed to leveraging my skills and enthusiasm to contribute to a high-performing team and exceed customer expectations.

Areas of Expertise:

Professional Experience:

Lead Hostess 07/23 - Present

Chili’s Bar and Grill Rockwall, TX – Full-Time

• Greet guests warmly upon arrival and provide a welcoming experience.

• Manage the seating chart and assign tables to guests based on reservations and walk-ins.

• Maintain accurate records of guest reservations, walk-ins, and special requests.

• Lead and supervise the host/hostess team, proper procedures are followed and maintain high standards of guest service.

• Train new hostesses on best practices, company policies, and customer service techniques.

• Act as a liaison between guests and other restaurant staff to facilitate smooth service.

• Resolve guest complaints or issues promptly and professionally.

• Maintain clear communication with the waitstaff and management about guest needs and table status.

• Ensure that menus and other materials are up-to-date and in good condition.

• Received, sorted, and logged incoming mail and packages, promptly informing management of important or time- sensitive items.

• Maintained a detailed log of essential supplies, including utensils, paper towels, and toiletries, ensuring adequate stock to meet customer needs.

Cashier 01/23 – 06/23

Tom Thumb Supermarket. Rowlett, TX – Part-Time

• Provided exceptional service to customers, addressing inquiries and resolving issues promptly.

• Answered phone calls, assisting customers with order changes and general inquiries.

• Engaged with customers directly, offering assistance and addressing their needs at the point of sale.

• Explained product discounts/coupons and promotional benefits to assist customers make informed purchasing decisions.

• Managed cash transactions, operated the cash drawer, and ensured accurate handling of cash and card payments.

• Conducted regular inventory checks of the stores front end supplies to maintain stock levels and ensure product availability for employees.

Customer Service Representative 06/22 – 12/22

Dominio’s Rowlett, TX – Part-Time

• Addressed customer questions and resolved complaints in a professional and timely manner.

• Provided accurate information about products, services, or company policies.

• Documented interactions and updated customer orders as necessary.

• Assisted with order processing, Online order portal requests, and scheduled order management.

• Maintained a positive, professional demeanor in all customer interactions.

• Handled stressful situations calmly and efficiently.

• Stayed informed about updates and changes to company offerings.

• Monitored and maintained stock of office and front desk supplies to ensure availability and prevent shortages.

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