Customer Service A Truck
Resume:
MARK KRAMER
CUSTOMER SERVICE
CONTACT
*** ***** ** *******, ** 30223
**************@*****.***
OBJECTIVE
Dedicated and results-driven customer service professional with over ten years of experience in resolving customer inquiries and complaints. Proven track record of delivering exceptional service and exceeding customer satisfaction goals.
SKILLS
Communication
Problem-solving
Multitasking
Conflict resolution
Attention to detail
Time management
EXPERIENCE
CUSTOMER SERVICE
Cinemark Theatre Fayetteville, Ga. (2017-present)
Provide exceptional customer service by assisting patrons with ticket purchases and seat arrangements.
Resolve customer complaints and concerns in a professional and timely manner.
Collaborate with management and coworkers to ensure a positive movie going experience for all customers.
CUSTOMER SERVICE
Absolute Flowers McDonough, Ga. (2021-2023)
Extensive experience in floral design, including arranging and creating custom arrangements.
Ability to work in fast-paced environments while maintaining a positive attitude
Strong background in customer service with exceptional communication and problem-solving skills.
FLORAL DESIGN MANAGER
Huddleston Florist Fayetteville, Ga. (2019-2020)
Managed team of 3 designers and 3 delivery drivers to create and execute floral arrangements for events.
Overseen inventory management ordering and quality control. Collaborated with clients to understand their vision and ensure satisfaction.
CUSTOMER SERVICE / FLORAL DESIGNER
Jan’s Flowers and Gifts Fayetteville, Ga. (2011-2019)
Skilled in floral design with experience creating arrangements for weddings and events
Proven ability to work under pressure and prioritize multiple tasks efficiently
Excellent problem solving skills and ability to handle customer inquiries and complaints professionally
3+ years of customer service experience in retail environments with strong communications skills.
CUSTOMER SERVICE/FLORAL DESIGN
Michael’s Arts and Crafts Fayetteville, Ga. (2008-2019)
Designed and arranged floral displays for weddings, events and every day occasions.
Assisted customers in selecting the perfect floral arrangements for their needs.
Managed inventory, ordered supplies and maintained a clean and inviting store environment.
Provided exceptional customer service, resolving issues promptly and professionally.
EDUCATION
HIGH SCHOOL DIPLOMA
Jonesboro Sr. High Jonesboro, Ga. (1975-1979)
REFERENCES
Gail Brown (owner) Jan’s Florist
Michele Yarbrough (owner) Absolute Flowers and Gifts
Shelby Yarbrough (office manager) Absolute Flowers and Gifts
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