Work-From-Home Business Development, Customer Service

A.J. Castro

805-***-****/******.********@*****.***

Oxnard, CA

California State University Channel Islands – Class of 2018 Degree in Business Administration with a concentration in Marketing EXPERIENCE

JUL 2023 – MAR 2024 Gates Security Thousand Oaks, CA Dispatcher

Supervisors: Lt. Victor Valdes and Lt. Andrew Higashi Responsibilities: Monitored Burglary and Fire Alarm Systems to provide a safer, more secure home. Dispatched Security Personnel to burglary alarm activations and notifying the Fire Department of all fire alarm activations. Tasks included, but not limited to: Answering phones; Setting up vacation watches; Troubleshooting alarm issues with clients / technicians; Monitoring and transmitting radio traffic between headquarters and patrol personnel; Creating new accounts for clients and modifying client accounts. Reason for Leaving: Pursuit of a better work/life balance for family DEC 2020 – MAY 2023 National Veterinary Associates Agoura Hills, CA Senior Researcher, Business Development (Remote, Work-from-home position) Supervisor: Leslie Erentreich

Responsibilities: Performed research for the National Veterinary Associates

(NVA). Provided necessary research data and analyses on various pet hospitals/clinics, both general practice and specialty/emergency centers, which would determine if said pet hospitals/clinics are a good fit for purchase and incorporation into the National Veterinary Associates umbrella. Tasks included, but not limited to: Performing webscrapes to find all available clinics within a given area/region within the US, Canada, Australia and New Zealand. Conducting online research to find information on services provided by pet hospitals/clinics, any specialty/emergency services offered, identifying ownership and hierarchy connections between pet hospitals/clinics. Made phone calls to researched clinics to verify that all information obtained via online research was accurate and correct. Maintained Salesforce database on all pet hospitals/clinics to ensure the most up-to-date information. Maintained overall company culture as part of a team that led morale, welfare and hobby groups. Reason for Leaving: Position was eliminated as a result of overall business strategy. Research division deemed no longer necessary and was laid off as a result. SEP 2020 – DEC 2020 Barrington Staffing Services Thousand Oaks, CA Researcher, Business Development (Remote, Work-from-home position) Supervisor: Leslie Erentreich

Responsibilities: Performed research for the National Veterinary Associates

(NVA). Provided necessary research data and analyses on various pet hospitals/clinics, both general practice and specialty/emergency centers, which would determine if said pet hospitals/clinics are a good fit for purchase and incorporation into the National Veterinary Associates umbrella. SEP 2020 – DEC 2020 Barrington Staffing Services (cont.) Thousand Oaks, CA Tasks included, but not limited to: Performing webscrapes to find all available clinics within a given area/region within the United States. Conducting online research to find information on services provided by pet hospitals/clinics, any specialty/emergency services offered, identifying ownership and hierarchy connections between pet hospitals/clinics. Made phone calls to researched clinics to verify that all information obtained via online research was accurate and correct. Reason for Leaving: Converted to full-time status with NVA DEC 2019 – FEB 2020 Ultimate Staffing Services Oxnard, CA Administrative Assistant

Supervisor: Renee Loheed

Responsibilities: Assisted with various day-to-day scheduling and data entry work. Ensured that deadlines were met with efficiently detailed timelines. Assisted the team with the handling of delicate and secure information of various clients and merchants.

Tasks included, but not limited to: Scheduling clients for appearances. Entering client and merchant information into databases and following up to ensure timelines are met.

Reason for Leaving: Culmination of temporary assignment FEB 2018 – JUL 2019 Square-Enix North America El Segundo, CA Quality Assurance Tester for projects: JACK, TRES, DUO, and AvengerS Supervisors: John Clark/Genevieve Wright-Scherr

Responsibilities: Tested for playability as well as assuring a pleasurable and memorable gaming experience. Ensured that the project at hand would reach completion according to scheduled timelines. Assisted in the development and functionality of the aforementioned projects. Ensured that the projects storylines and gameplay mechanics are clear and sensible throughout. Tasks Included, but not limited to: Being able to detect bugs found in the current project. Writing reports that detailed the recreation of said bugs as well as suggestions on how to remedy the issue/s at hand. Ensuring that bugs detected and resolved do not cause new issues and that the corrected bugs do not affect long-term functionality.

Reason for Leaving: Culmination of project timelines. OCT 2014 – AUG 2015 Berkshire Hathaway, Inc.; See’s Candies Oxnard, CA Sales Associate

Supervisor: Cecil Butler III

Responsibilities: Knowledge and understanding of all See’s Candies products and services, including the “6 Points of Customer Satisfaction”, which posits that exemplary customer service requires both a thorough knowledge of your workplace and its products as well as the ability to connect with the customer through communication and hospitality to ensure a pleasant customer experience . Required proficiency for See’s Candies point-of-sale systems. Initially worked for 2-3 hours/day for 2-3 days/week, and later progressed to 5-6 hours/day for 4-5 days/week.

OCT 2014 – AUG 2015 Berkshire Hathaway, Inc.; See’s Candies (cont.) Oxnard, CA Tasks Included, but not limited to: Maintained a clean and welcoming environment. Performed shop opening and shop-closing duties, made bank deposits, received product shipments, and prepared customer special orders. Assisted in the maintenance of store systems, which included inventory, quantity discount bulk orders, and correspondences with headquarters as well as sister locations. Eventually began taking on several additional duties that were above current position, such as serving as proxy manager should both the manager and assistant manager be absent and handling special customer service issues/requests. Reason for Leaving: Pursuit of higher education

JUL 2007 – AUG 2008 36 WG PACIFIC AIR FORCE (PACAF) ANDERSEN AIR FORCE BASE, GU Protocol Specialist

GS-0301-04

Supervisor: MSgt Nadine Lalanne

Phone: 671-***-****

Responsibilities: Required in-depth knowledge and understanding of the customs, concepts, practices, and regulations dealing with national and international diplomatic formality, precedence and etiquette such as that gained by extensive in- depth experience in working with official functions and protocol and skill in applying this knowledge and understanding to planning and directing the details of all formal visits of high ranking dignitaries from both within the federal government as well as from the international scene. Gathered, assembled, and analyzed facts, drew conclusions, devised solutions to problems, and identified changes and trends. Personable and social skills used in coordination with supervisors and employees to obtain information about organizational missions, functions, and proposed events. Developed effective and efficient relationships with other protocol offices from all branches of the federal government and their representatives, such as: embassies, consulates, and representatives from major private industries. Knowledge and understanding of program management functions, principles, and techniques to achieve program goals and to accomplish program objectives. Effective coordination skills to achieve visits which include hosted dignitaries, officials, and representatives along with the developing of agendas and itineraries and an attention to detail in preparing programs to include guest lists, menus, seating arrangements, etc.

Tasks Included, but not limited to: Designed and directed various events both on and off-base. Developed, issued, and maintained local directives, guidelines, procedures, and event support plans related to protocol requirements as well as determined the funding requirements for protocol events. Change-of-command ceremonies, distinguished visitor programs, organization of base events and promotions.

Reason for Leaving: Medical-Related

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