Project Management, Customer Service, Communications
Resume:
MICHAEL
INGRAHAM
CONTACT INFORMATION
*****************@*****.***
Dupont Circle, Washington, DC
May 22, 2001
https://www.linkedin.com/in/michael-i
ngraham-40b408294/
SKILLS
EXPERIENCE
BARISTA
Starbucks. Boise, ID Apr 2022 - Jun 2024
DIVISION 1 CHEERLEADER
Boise State University. Boise, ID Aug 2020 - May 2023 CUSTOMER ADVOCATE
Target. Meridian, ID Apr 2021 - Apr 2022
EDUCATION
BARTENDING LICENSE
Professional Bartending School. Arlington, VA Jun 2024 - Jul 2024 INTEGRATED MEDIA & STRATEGIC COMMUNICATION (BA)
Boise State University. Boise, ID Aug 2020 - May 2023 ASSOCIATES OF ARTS (AA)
Great Basin College. Elko, NV Jun 2018 - May 2020 CERTIFICATIONS & COURSES
Certified Associate in Project Management (CAPM) - March 2024 Google Foundations of Project Management Certification - February 2024 PMI Fundamentals of Agile Project Management - November 2023 PMI Fundamentals of Predictive Project Management - November 2023 Social Media Marketing - April 2022
Negotiation
Communication
Strong Work Ethic
Team Leadership
Risk Assessment
Time Management
Problem-Solving
Proficiently operated espresso machine and created high-quality coffee beverages for customers.
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Demonstrated excellent customer service skills by engaging with and satisfying diverse clientele.
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Managed cash register, handled transactions accurately, and maintained a clean and organized work environment.
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Collaborated with team members to ensure smooth operation during peak hours and busy shifts.
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Showcased leadership abilities by guiding teammates and assisting with choreography for routines.
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Honed time management skills by juggling cheerleading commitments with other responsibilities.
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Demonstrated dedication and discipline by balancing training with academic coursework.
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Developed teamwork and communication skills through hours of practice and performances.
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Proven track record in delivering exceptional customer service and resolving issues efficiently.
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Implemented customer feedback to improve product offerings and enhance user experience.
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Provided tailored solutions to meet individual customer needs and exceed expectations.
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Collaborated with cross-functional teams to streamline processes and enhance customer service efficiencies.
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· Received over 70 5-Star reviews from customer surveys
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