Customer Service Representative
Resume:
Jamie Spigner
Sulphur Springs, TX *****
***********@*****.***
I have twenty years of customer service experience. Excellent complaint resolution, technical training, and telephone etiquette. General knowledge of office procedure, data entry, and ten years of accounting. In addition, well organized, detailed oriented team player with excellent communication skills and the ability to work well in a structured environment.
Proficient in Microsoft Word, Excel, PowerPoint, Quicken, and Lotus 123. Authorized to work in the US for any employer
Work Experience
Hardship Client Service Representative
Empower/ Corestaff-Greenwood Village, CO
May 2024 to Present
• Providing accurate information to Empower clients.
• Helping clients with taking hardship withdrawals from their 401(k), 403b, or 457 retirement plans.
• Recording client interactions, giving suggestions to the client.
• Responding to complaints and concerns.
• Oversees the business transaction needs of many customers at a time. Case Manager
Mckesson/RemX-Irving, TX
October 2023 to February 2024
• Use a customer-focused, need-based review process to educate customers about their claim.
• Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and value.
• Accurately enter customer and claim information into system database.
• Processing State Farm policyholders glass claims and dispatching to participating vendors. Human Resources/Payroll Specialist
Chime Solutions-Dallas, TX
September 2019 to June 2020
• Responsibilities:
• Ensuring employees know what benefits are offered by the company.
• Assisting employees with the enrollment process
• Communicating with insurance and savings providers to resolve issues.
• Manage Wellness program including scheduling, billing, and tracking
• Conducting presentations that educate employees about their benefits.
• Keeping up-to-date records of each employee's benefit profile.
• Ensuring the company's benefits and leave-of-absence policies comply with law.
• Coordinate workers compensation claims and engage with workers compensation insurance company
• Conducts on boarding activities for benefits, payroll, and other new hire paperwork as needed.
• Heavy payroll
Client Service Representative
Corelogic-Irving, TX
September 2018 to January 2019
• Interfaces with customers to resolve 1st and 2nd tier/escalated customer service issues.
• Investigates, analyzes, coordinates and tracks moderately complex customer issues.
• Conducts research as needed.
• Escalates issues for action as appropriate to more senior or specialized staff for immediate action.
• Creates and maintains logs, reports, records and files.
• Makes proactive calls to determine issues requiring close attention, identifies problems and works through to resolution.
• May interface with offshore call center to answer questions on process or specialized situations.
• May perform order fulfillment. Receives orders, reconciles information, tracks on spreadsheets, and follows up with customers. May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
• Performs other duties as assigned, such as special projects. Customer Service Representative
Securus Technologies, Inc-Carrollton, TX
April 2018 to August 2018
* Answer incoming calls from customers that has loved ones incarcerated that send money thru JPay.
* Coordinate with state prisons to ensure that inmates are receiving their funds and items(tablets, tbs, etc.) in a timely fashion.
* Check for fraudulent accounts.
Call Center Agent
Federal Reserve Bank of Dallas/ Prostaff-Dallas, TX April 2017 to February 2018
* Assist the Federal Government in setting up deposit accounts for social security customers.
* Provide information to customers about direct deposit or a prepaid debit card.
* Assist Veterans and Federal Civil Service customers with applying for direct deposit and ETA accounts.
* Inventory for end of day production.
Seasonal Contact Representative
Internal Revenue Service-Dallas, TX
November 2013 to July 2016
• Provide technical assistance to individuals and/or business primarily through telephone interaction in a dynamic call center environment, and/or face - to - face contact
•Address wide range of issues/ problems that require unique solutions
•Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities
•Secure, analyze and protect sensitive personal and financial information
•Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues
•Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online / database systems
Dietitian Cook
Wesley Oaks-Sulphur Springs, TX
November 2012 to January 2013
Responsibilities
•Prepare a major meal, following recipes and determining group food quantities.
•Plan menus or diets or guide individuals or families in food selection, preparation, or menu planning, based upon nutritional needs and established guidelines. Mail Sorter/Handler
Spherion/State Farm-Irving, TX
March 2011 to June 2011
• Processed documents to be mailed.
• Process canceled insurance policies
• Copy and cut print jobs
Transaction Processor
Affiliated Computer Services-Dallas, TX
December 2008 to July 2010
• Prepped mortgage and auto files
• Processed trailing documents
• Scanned confidential documents for electronic record keeping Credit Card Specialist
Spherion/United Parcel Services-Carrollton, TX
January 2007 to July 2008
• Processed credit card payments for shipments
• Handled inbound customers calls
• Make outbound customers calls to collect on overdue balances
• Checked for fraudulent charges on customers' accounts Dispatcher
Xtreme Logistics Trucking-Houston, TX
October 2006 to March 2007
• Booked freight and car hauler loads
• Prepare quarterly taxes for IFTA
• Prepare invoices for gas mileage, fuel surcharges, and count miles per trip Education
High school diploma
South Oak Cliff High School - Dallas, TX
1997
Texas State Technical College of Waco - Waco, TX
Skills
• Program management
• Phone etiquette
• Microsoft Word
• Accounting
• Microsoft Office
• Menu planning
• Dispatching
• Customer service
• Organizational skills
• Workers' compensation
• Cooking
• Freight
• Microsoft Powerpoint
• Tax experience
• Data entry
• Employee orientation
• Workers' compensation law
• Cash handling
• Presentation skills
• Human resources
• Communication skills
• Research
• Quicken
• Payroll
• 10 -Key by touch
• Microsoft Excel
• Computer skills
• Case Management
• Microsoft Outlook
Contact this candidate