Customer Service Advisor

RIYAZ MOHAMMED

Velachery, Chennai, India

Contact no: +91-984*******

*******************@*****.***

Experienced Conveyor Technician - Certified Automobile Service Advisor CNC Operator Certified Welder

Experienced automotive and mechanical technician with 7+ years of experience in diagnosing and troubleshooting engine and other issues. Seeking to leverage my knowledge and expertise to help the company’s service division maintain its outstanding reputation in customer service. EXPERIENCE

SEPTEMBER 2023– TO PRESENT.

O&M TECHNICIAN, PTERIS GLOBAL (AIRPORT BAGGAGE HANDLING SYS), INDIA

Handling operations and maintenance in Chennai domestic and International Airport Terminals.

Inspected machinery and equipment to ensure safe operations and quality control.

Installed and repaired conveyor belts and related machinery.

Conducted regular maintenance on the machinery to prevent breakdowns.

Performed regular inspections to ensure that all safety measures are being followed.

Evaluated machinery and equipment to ensure that it meets industry standards.

Installed and repaired mechanical components such as motors, gears, pulleys and bearings.

Coordinated with other employees to ensure that materials are being handled correctly and efficiently.

Installed, maintained, and repaired conveyor belts and associated parts and equipment.

Read and interpreted blueprints, schematics, and manuals to determine work procedures.

Inspected and tested machinery to diagnose malfunctions, using precision instruments.

Dismantled machinery to remove parts and make repairs and Reassembled equipment after completing repairs.

Adjusted functional parts of devices and control instruments and cleaned, lubricated, and performed other routine maintenance work on machinery.

Aligned and calibrate parts and mechanisms and set up and operated lathes, drill presses, grinders, welding equipment, and other metalworking tools to make and repair parts.

Recorded repair and maintenance data and performed all work in accordance with established safety procedures.

2

AUGUST 2021 – AUGUST 2023

FLEET MANAGER & GENERAL SERVICE SUPERVISOR, HAZEENA TRANSPORTS, IND

Updated job knowledge by participating in educational opportunities and reading manufacturers’ publications.

Maintained customer rapport by explaining estimates and expected return of vehicle.

Maintained fleet of vehicles in good working order by following preventive and corrective maintenance schedules according to the vehicle standards.

Assisted various technician mechanics in provide solutions that fit performing technical automotive activities.

Successfully handled and coordinated a team of drivers, cleaners and other staff for smooth operations.

MAY 2020– TO AUGUST 2020

EXECUTIVE SALES REPRESENTATIVE, V3 HYUNDAI, CHENNAI, INDIA

Handled Walk-in Sales in the showroom division. Ensuring proper customer service, documentation, and sales conversion.

DECEMBER 2018 – TO APRIL 2020

AUTOMOBILE SERVICE ADVISOR, MAHINDRA MOTORS - VST INDIA GARAGE

Greeted customers and prepared Job cards after complete examination of the customer’s vehicle.

Diagnosed and Troubleshoot faults with vehicle systems using OEM-specific code readers, diagnostic trees, and online knowledge basis.

Explained estimates and determine repair timelines to manage customer expectations.

Delivered more than 2000 vehicles with minimal or no customer returns and complete customer satisfaction.

Diagnosed and reported specifications of needed repair that include brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning and computer systems.

Determined, gathered, and provided the materials/parts, tools, and labour necessary for repairs.

Supervised all vehicles and equipment repair, managed and efficient workflow and verified that all reported mechanical issues were fixed.

Update system on all ongoing and completed repairs. JANUARY 2018– TO DECEMBER 2018

DIESEL GENERATORS TECHNICIAN, RAASHI POWERS, CHENNAI, INDIA

Handled general service of heavy power diesel generators.

Maintaining AMC contracts and ensuring all the essential works are aligned in clients including but not limited to Industrial clients such as Apollo Tyres, Bridgestone and several universities.

AUGUST 2017– TO JAN 2018

TRAINEE TECHNICIAN, VOLKSWAGEN MOTORS, CHENNAI, INDIA

One year in-site training under Volkswagen Group. 3

EDUCATION

APRIL 2015 – SEPTEMBER 2018

DIPLOMA IN MECHANICAL ENGINEERING,

HINDUSTAN INSTITUTE OF TECHNOLOGY, CHENNAI, INDIA

CERTIFICATIONS

THE EAAGLE VIEW & HINDUSTAN INSTITUTE OF ENGINEERING TECHNOLOGY 1) OPERATION AND PROGRAMMING OF CNC MACHINE

VOLKSWAGEN GROUP

2) VG-TAP VOLKSWAGEN GROUP TECHNICAL APPRENTICESHIP THE INDIAN INSTITUTE OF WELDING – ISO/IEC 17024:2012 3) MMAW-F CERTIFIED WELDER – CERT NO 15/01/17/866

SKILLS

CNC Operation

Two-Wheeler Service

Diesel Engine Service & Repair

Vehicle Diagnostics & Troubleshooting

OSHA Regulatory compliance

Clean Workplace

Inventory Management

Conveyor Operations

Baggage Handling Systems

Preventive Maintenance

Electrical systems

Brake repair and replacement

Customer Service

Cost Control

Scheduling

Policies and Procedures

Conveyor Maintenance

PERSONAL INFORMATION

DOB – 11/01/2000

Father Name – K. Madhar Mydeen

Nationality – Indian

Languages Known – English, Tamil (Read. Write and speak) Arabic (Read & Write) I declare that the above-mentioned information is true to my knowledge. For more details, please contact me using the details provided.

RIYAZ MOHAMMED PLACE:

DATE:

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