Store Manager Assistant
Resume:
CONTACT
Address : Washington DC DC *****
Phone : 202-***-****
Email : ******************************@*****.***
WWW : Bold Profile
SKILLS
• Order Management
• Goals and Performance
• Issue Resolution
• Staff Supervision
• Employee Scheduling
• Records Maintenance
• Staff Management
• Customer Service
• POS Systems Operations
• Cost Control
• Sales and Marketing
• Customer Experience
• Verbal and Written Communication
• Retail Operations
• Work Planning and Prioritization
• Sales Growth
• Process Improvement
• Store Opening and Closing
• Coaching and Mentoring
• Hiring and Training
• Strategic Merchandising
• Regulatory Compliance
• Attention to Detail
• Inventory Control
• Improve Performance
Performance Monitoring and
Evaluation
•
• Corrective Actions
Payroll Administration and
Timekeeping
•
• Team-Building Exercises
• Management Training
PROFESSIONAL SUMMARY
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
WORK HISTORY
Assistant Store Manager, 05/2021 to Current
Amazon Fresh - Franconia, Virginia
Assistant Store Manager, 11/2005 to 05/2021
Safeway - Washington DC, DC
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
•
Processed payments for credit and debit cards and returned proper change for cash transactions.
•
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
•
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
•
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
•
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
•
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
•
• Created and maintained safe and secure work environments for employees. Implemented innovative programs to increase employee loyalty and reduce turnover.
•
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
•
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
•
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
•
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
•
DONNIE MASON
• Retail Effectiveness
• Business Leadership
• Waste Management and Reduction
• Manage Operations
• Business Growth Initiatives
• Leadership
ADDITIONAL
INFORMATION
CERTIFICATIONS
HR ManagementAWS Certified Solutions
Food Safety Management CPR Adult and
Child
REFERENCES
David Holmes — Amazon Fresh Store
Manager Manager 301-***-****
********@******.***
•
Michael Bigelow — Safeway Foods
Store Director Manager (240)
416-5050
*******.*******@*******.***
Garfield Burton — Macedonia Baptist
Church
•
Pastor Pastor 240-***-****
**************@***.***
•
Porsche Williams — Safeway Foods
Store Recruiter Co-worker (202)
569-2243 ***********@*****.***
•
Portia Mitchell — Amazon Fresh
Presentation Team Member Associate
***************@*****.***
•
Assistant Manager, 02/1998 to 11/2005
Home Depot - Capitol Heights, MD
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
•
Maintained positive customer relationships by responding quickly to customer service inquiries.
•
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
•
• Rotated merchandise and displays to feature new products and promotions. Scheduled employees for shifts, taking into account customer traffic and employee strengths.
•
Mitigated business risks by working closely with staff members and assessing performance.
•
• Monitored daily cash discrepancies, inventory shrinkage and drive-off. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
•
Supervised creation of exciting merchandise displays to catch attention of store customers.
•
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
•
Made hiring recommendations to increase company's productivity and profitability with quality workers.
•
Helped with planning schedules and delegating assignments to meet coverage and service demands.
•
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
•
EDUCATION
Bachelor Of Administrative Studies : Business Administration And Management, 06/2007
Howard University - Washington, DC
Associate Of Applied Business : Business Administration, 07/2004 Montgomery College - Rockville, MD
• Awarded Entrepreneur Spirit
• Awarded Community Captain
Contact this candidate