Customer Service Warehouse Clerk
Resume:
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MARCELLUS
STOKES
WAREHOUSE CLERK
CONTACT
*****************@*****.***
Bakersfield 93304
SKILLS
● Forklift Operation
● Product packing
● Freight Handling
● Shipping Documentation
● Truck loading
● Warehouse Safety
PROFESSIONAL SUMMARY
Seasoned professional with over a decade of experience, including a managerial role at JCPENNY, where leadership and exceptional customer service were paramount. Skilled in forklift operation and freight handling, consistently meeting tight deadlines and ensuring warehouse safety. Proven ability to enhance team productivity and performance, demonstrating adaptability and efficient problem-solving capabilities.
EXPERIENCE
April 2022 - February 2024
Package Handler
U.P.S, Bakersfield, CA
● Demonstrated ability to lift up to 75 pounds safely and repeatedly.
● Loaded and unloaded packages from trucks, consistently meeting deadlines.
● Followed all safety regulations and procedures when handling packages.
● Efficiently handled large volumes of packages within established time frames.
● Adapted quickly to changes in workflow as needed while meeting production goals.
● Proficiently loaded packages onto trucks for delivery using safe lifting techniques.
● Collaborated effectively with team members to ensure timely completion of assigned tasks.
● Stacked and moved products on pallets and forklifts. January 2015 - July 2021
Sales Associate
ROSS DRESS FOR LESS, Bakersfield, CA
● Greeted customers warmly and offered assistance.
● Helped customers find and select products.
● Kept work area clean, organized and free of clutter at all times.
● Performed cleaning tasks, keeping store neat and organized.
● Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
● Assisted customers with product selection to ensure customer satisfaction.
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● Organized merchandise displays to promote higher levels of customer engagement.
● Tagged new merchandise for sale and updated signs. March 2007 - August 2014
manager
JCPENNY, Bakersfield, CA
● Mentored and trained new employees on company policies and procedures.
● Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
● Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
● Monitored team productivity and performance to support goals.
● Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
● Communicated plans and actions to meet departmental goals. February 2002 - July 2005
Alarm Technician
TEL-TEC SECURITY, Bakersfield, CA
● Assisted in the development of departmental policies and procedures for servicing alarms.
● Conducted routine inspections of existing security systems to ensure optimal performance.
● Researched emerging technologies related to the installation and maintenance of alarms.
● Installed, maintained, and serviced alarm systems for residential and commercial customers.
● Replaced old or outdated hardware as necessary for improved system reliability
● Educated customers on the use of their security systems, including how to arm and disarm them properly.
● Diagnosed issues with existing security systems and repaired faulty components.
● Utilized problem-solving skills to troubleshoot complex issues related to alarm systems.
● Tested newly installed alarm systems to verify accuracy of system operation.
● Programmed new alarm systems according to customer specifications.
● Created detailed reports outlining the services performed during each job visit. January 1994 - June 2000
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Maintenance Technician
KERN CITY, Bakersfield, CA
● Utilized hand tools, power tools and precision measuring instruments during repair work.
● Maintained safe working environment utilizing personal protective equipment.
● Replaced or repaired worn-out parts and components.
● Dismantled, repaired, or replaced devices using hand tools and power tools.
● Complied with OSHA regulations, maintaining safe and clean working environment.
● Completed plumbing repairs and replaced plumbing fixtures.
● Prioritized work orders for service maintenance requests.
● Documented maintenance activities and results in accordance with company standards.
● Repaired electrical work and installed light fixtures.
● Disassembled machines when required; cleaned parts before reassembling them.
● Maintained accurate records of repairs and preventive maintenance activities, including parts used and labor hours.
● Repaired or replaced defective components in a timely manner to minimize downtime.
● Executed troubleshooting and repaired malfunctions in mechanical and electrical systems.
● Organized work areas and equipment aligned with sanitation and cleanliness standards.
EDUCATION
June 2010
Associate in Arts (A.A.) in Business
C.S.U.B, bakersfield
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