Risk Management Business Development

A results-oriented professional with over ** years of experience in the insurance industry

Customer experience centered

Laser-focused and results-oriented in supporting complex, deadline-driven projects Professional, skillful team player with a strong ability to work independently Trained and accomplished using Microsoft Office System and proprietary mortgage systems Risk Management

Strategic Planning

Client Relationships

Property Inspections Experience

Analytical Decision Making

Business Development

Team Leadership

Superior Communication Skills

Operations Management

Liberty Mutual Insurance Tampa, FL

Specialist Operations Process Support

Vast knowledge of company line products, systems, and tools. Possess years of insurance homeowner’s property claims, risk management, real estate appraisal, underwriting inspection review or other relative experience. Successfully worked independently remotely with limited distractions.

Accomplishments:

• Deconstruct submissions by identifying, gathering, and entering information into systems, pricing tools, and models flagging referral triggers, and initiating/managing requests to internal service providers.

• Gather analyze and ensure the accuracy of pricing and proposal information (rating and pricing tool output, proposal language, coverage forms and endorsements, financial and legal agreements, and offer/ disclosure /election forms) used by the underwriter to complete the coverage review, hazard analysis, pricing strategy, and proposal.

• Provide superior customer-centered service to brokers and agents to facilitate the processing of business answer questions, and resolve problems on policy transactions, billing, and service needs. Execute post-sale account management workflow, including initiation of billing, policy issuance, acquisition of account agreements, and file documentation.

• Initiate pre-renewal communications via conditional/non-renewal notice draft when necessary Support the underwriter with mid-term account reviews/stewardship, ongoing service, service planning, and endorsements.

• Coordinate service requests in a timely manner

• Supported Personal Line agents and underwriting effectiveness initiatives.

• Utilized sound business judgment to process production tasks.

• Established Service Level Agreements for each task through utilization of resources and efficiency in processing.

• Provided supplemental context through tracking and analyzing relevant data, and follow up with Implementation Solutions.

June 2021 - June 2023

813-***-**** · *************@******.***

Bridget J. Pierce

PROFESSIONAL EXPERIENCE

Liberty Mutual Insurance Tampa, FL June 2023 - Present Associate Accounts Analyst

Responsible for developing, and maintaining a profitable, diversified book of loss-sensitive primary casualty business focused on Ocean Marine by working closely with underwriters and brokers for Ocean Marine. Established a strong relationship working with the Finance Team for collection inquiries. Accomplishments:

KEY COMPETENCIES

Liberty Mutual Insurance Tampa, FL

HSBC Bank Mortgage Services Brandon, FL

Customer Service Representative

Developed a strong customer-centered process with active listening and by identifying understanding and interpreting their individual needs.

Accomplishments:

Team Lead - Loan Servicing Representative III

Maintained, managed and tracked all pending/outstanding loan documents and exceptions. Provided leadership to team members in a variety of ways.

Accomplishments:

Processed policyholder transactions accurately and within Customer Response Center established time standards.

Interpreted policy contracts to insured based on knowledge of Personal Insurance auto products. Strong knowledge of billing systems as it pertains to policy coverage. Evaluated and made decisions regarding exceptions to payment plan and fees. Followed established processes by placing policies in followup and ensures adherence to arrangements specified.

Managed and utilized time effectively to ensure department meets required service levels for improved customer satisfaction results.

Obtained high-level access to third-party payment instruments and or access to checks generated and issued on behalf of HSBC.

Ensured timely completion and compliance with established internal standards and external regulations.

Specialized activities with charge offs, Adjustable rate Mortgages, escrow, usury, tax/ insurance, research, credit bureaus, service releases, mail room. Payment processing and disbursement operations.

Accountable for quality of all payments and payoff processing. Feb 2017 - June 2021

July 2014 - Jan 2017

St Petersburg College Clearwater, FL

Personal lines Insurance License Tampa, FL

DeVry University Ft. Washington, PA

Business Administration

20-40 –Active

Health Information Technology

EDUCATION

Bridget J. Pierce 813-***-****

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