Customer Service Team Leader
Resume:
Jobit Cr
OBJECTIVE
Experienced and dedicated head waiter with 6 years of experience in restaurant service and supervision. Skilled in leading teams, providing exceptional customer service, and ensuring a memorable dining experience for patrons. Seeking a position to utilize my skills and contribute to the success of a restaurant operation.
EXPERIENCE
Head waiter
The Grand Seasons(3*)
Perform consistent check-ins with patrons to ensure satisfaction and address complaints swiftly.
Answer questions about the menu and make recommendations when appropriate or requested.
Handling customer complaints professionally resolving issues through diplomatic.
Draft monthly sales reports and keep the register accurate through correct billing, payment processing and cash management practice's.
Train new staffs.
Crew member/Team leader
SFC GROUP(UAE)
Worked in a busy environment and managed to handle high volumes of orders.
Ensured that all orders were taken accurately and delivered promptly.
Developed strong relationships with customers.
Supervised a team of six employees.
EDUCATION
Diploma in Hotel Operations
Accademy For Catering Technology
Higher secondary
GHSS Thalappuzha
CONTACT
Chirakkathazhe(Ho)vimalanagar(po)
wayanad.
*********@*****.***
SKILLS
Customer service . • problem solving.
• interpersonal communication. •
team work &leadership. • cross
selling. • health and safety.
ACHIEVEMENTS &
AWARDS
Best employee of the month 2018 -
(SFC GROUP)
LANGUAGES
English, Malayalam,hindi
Contact this candidate