General Manager Data Entry

Robert Mccullough

Chicago, IL *****

+872******* ******************@*****.***

PROFESSIONAL SUMMARY

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.

WORK HISTORY

ASSISTANT GENERAL MANAGER (AGM) 07/2023 to 01/2024

Aimbridge Hospitality - Plymouth Meeting, PA

Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.

Managed purchasing, sales, marketing, and customer account operations efficiently.

Motivated, trained, and disciplined employees to maximize performance.

Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.

Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.

Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Mail sorting, 10 key data entry

FRONT OFFICE MANAGER 11/2021 to 07/2023

Hospitality Services Group - Chicago, IL

Personally, delivering and facilitating through colleagues engaging and intimate service

Maintain information on prices, rates, special packages, programs, etc., while ensuring all staff are trained in all areas.

Ensures proper staffing levels for customer service goals.

Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk.

Ensures all guest service issues are resolved prior to guests leaving the property.

Is in charge of the organization and quality of Reception (including Night Team

Maximize and identify revenue and cost control opportunities within the Department.

Manages and motivates the Team in order to improve sales and quality.

Mail sorting, 10 key data entry

Established performance goals for employees and provided feedback on methods for reaching those milestones.

Established team priorities, maintained schedules and monitored performance.

Helps Rooms Division Manager to Lead and bring life to Mercure projects and identity features in the Department.

Ensuring that personal/ development plans are in place.

Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.

Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.

NIGHT MANAGER 10/2018 to 10/2021

Ace Hotel - Chicago, IL

Responsible in supervising other employees working on an overnight shift.

Duties include clerks at the front desk, bellhops, crew maintenance and bar and waiters and other staff members.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Controlled resources and assets for department activities to comply with industry standards and government regulations.

Mail sorting, 10 key data entry

FRONT OFFICE MANAGER 08/2016 to 08/2018

HYATT PLACE CHICAGO/SCHAUMBURG - Schaumburg, IL

Set the tone and example of guest service and guest satisfaction for all colleagues.

Implement policies and procedures for front desk.

Handle all guest complaints or problems to exceed the guest expectations.

Participate in hiring, managing, overseeing and training front desk personnel.

Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.

Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.

CERTIFIED NURSING ASSISTANT 11/2012 to 11/2015

PRESENCE HEALTH SAINT JOSEPH MEDICAL CENTER - Joliet, IL

Monitored patients' behaviors, compliance, blood sugar, and vitals.

Assisted with patients' daily needs including wound care, food schedules, and patient cleanliness.

Collaborated with an interdisciplinary medical team.

Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.

EDUCATION

Healthcare Training Institute - Joliet, IL High school diploma

01/2015

CERTIFICATIONS

Certified Nursing Assistant (CNA)

Food Handler Certification

CPR Certification

State Tested Nursing Assistant

Certified Home Health Aide

Driver's License

SERV Safe

ADDITIONAL INFORMATION

SKILLS Medical Data Entry Payroll Microsoft Office Customer Service Billing Systems Multitasking

ASSESSMENTS

Business math, Proficient, 02/01/21, Using basic math to solve problems in a business context.

Sales skills, Proficient, 10/01/20, Influencing and negotiating with customers.

Work motivation, Proficient, 05/01/21, Level of motivation and discipline applied toward work.

Customer service, Proficient, 03/01/21, Identifying and resolving common customer issues.

Office manager, Proficient, 06/01/20, Scheduling and budgeting

Management & leadership skills: Impact & influence, Proficient, 11/01/21, Choosing the most effective strategy to inspire and influence others to meet business objectives.

Supervisory skills: Motivating & assessing employees, Proficient, 05/01/21, Motivating others to achieve objectives and identifying improvements or corrective actions.

SKILLS

CUSTOMER SERVICE

RECEPTIONIST

BILLING

BILLING SYSTEMS

Front Office

Front Desk

Back Office

Office Experience

Nursing Home Experience

Microsoft Excel

Leadership

Hotel experience

Upselling

Hotel management

Guest Relations Experience

Guest Services

Office Management

Management

Typing

POS

Employee evaluation

Patient monitoring

QuickBooks

Documentation review

Teaching

Microsoft Word

Hospitality

Information management

Sales

Microsoft Office

Store management.

Restaurant experience

Retail sales

Restaurant Management

Night Audit

Microsoft Outlook

Cash Handling

Payroll

Interviewing

Assistant Manager Experience

Bookkeeping

Cleaning Experience

Financial Report Writing

Communication skills

Supervising experience

English

C

Customer service

Restaurant management

Front desk

Guest services

Guest relations

Cash register.

Forecasting

Recruiting

Bartending

Windows

Office management

Cash handling.

Serving

OPERA

SharePoint

Conflict management

Marketing initiatives

Employee reviews

Employee Motivation

Mind Mapping

Staff Development

CUSTOMER SERVICE

RECEPTIONIST

BILLING

BILLING SYSTEMS

Front Office

Front Desk

Back Office

Office Experience

Nursing Home Experience

Microsoft Excel

Leadership

Hotel experience

Upselling

Hotel management

Guest Relations Experience

Guest Services

Office Management

Management

Typing

POS

Employee evaluation

Patient monitoring

QuickBooks

Documentation review

Teaching

Microsoft Word

Hospitality

Information management

Sales

Microsoft Office

Store management.

Restaurant experience

Retail sales

Restaurant Management

Night Audit

Microsoft Outlook

Cash Handling

Payroll

Interviewing

Assistant Manager Experience

Bookkeeping

Cleaning Experience

Financial Report Writing

Communication skills

Supervising experience

English

C

Customer service

Restaurant management

Front desk

Guest services

Guest relations

Cash register.

Forecasting

Recruiting

Bartending

Windows

Office management

Cash handling.

Serving

OPERA

SharePoint

Conflict management

Marketing initiatives

Employee reviews

Employee Motivation

Mind Mapping

Staff Development

Contact this candidate