Customer Service Representative

ASHLEY POWELL

Qualified Professional

*** ****** **. *********, ** 28655

Cell: 828-***-****

Personal Email: *************@*****.***

To obtain a job as a Customer Service Representative with Conduent and be able to use my experience and knowledge of sales, customer service, and call centers to work with clients to bring resolution to all their questions and complaints involving their accounts.

EXPERIENCE

OCTOBER 2023 – CURRENT

SALES ADVISOR II, CONCENTRIX

assisted customers through inbound and outbound calls. Assisted customer service reps with sales. Processed customer sales and orders for cell phones, internet, and accesories.

JANUARY 2023 – SEPTEMBER 2023

ELIGIBILTY SPECIALIST, FLORIDA DEPARTMENT OF CHILDREN AND FAMILIES

Maintained caseload of families enrolled in the EHS-CCP grant and state-subsidized childcare programs, including electronic and hard copy records of contacts, case histories, and other data.

MAY 2021 – DECEMBER 2022

PERSONAL VACATION PLANNER, NORWEGIAN CRUISE LINE

Assisted individuals and groups with planning travel itineraries. Helped make hotel reservations and book tours and tickets while planning trips for clients. Assisted clients in consultations, creating itineraries, booking flights, and arranging for rental cars, recreation equipment, and reservations to ensure smooth continuity of trips.

JULY 2018 – APRIL 2021

CUSTOMER SERVICE/ SALES ADVISOR II, concentrix

Started with the company as inbound customer service rep. In my most recent role, I assisted customers through inbound and outbound calls. Assisted customer service reps with sales. Processed customer sales and orders.

APRIL 2017 – OCTOBER 2020

GERBER OPERATOR, williams sonoma

Operated Gerber machine. Produced fabric orders for furniture manufacturing. Processed and fixed repair orders. Responsible for all training on weekend shift.

October 2015 – March 2017

INCOME MAINTENANCE CASEWORKER, BURKE COUNTY DSS

Evaluated and processed applications for family and children’s Medicaid. Conducted phone and in-person interviews. Responsible for all administrative and office functions.

May 2012 – September 2015

GENERAL MANAGER, FIREHOUSE SUBS

Controlled everyday operations and inventory. Interviewed and staffed business for everyday operation. Controlled money handling, scheduling, and all administrative duties.

AUGUST 2008 – FEBRUARY 2012

COPY CENTER SPECIALIST, STAPLES

During my time at Staples, I moved up from cashier to Copy Center Specialist. Controlled inventory and training in the department. Responsible for all office functions such as, copying, printing, and faxing. I did direct consultation with customers and fulfilled their business needs.

EDUCATION

JANUARY 2021 - CURRENT

MASTERS IN SUBSTANCE ABUSE COUNSELING, GRAND CANYON UNIVERSITY

CURRENTLY ATTENDING GCU

AUGUST 2017

BS PSYCHOLOGY CONCENTRATION IN HUMAN SERVICES, appalachian state university

Graduated with a 3.95 in a dual major

AUGUST 2017

BA PSYCHOLOGY MINOR IN CRIMINAL JUSTICE, appalachian state university

SKILLS

Microsoft Word, Excel, Powerpoint

Proficiency with computers, photocopiers, and scanners

Customer Service

Phone Etiquette

Accurate data entry

Communication (written and verbal)

Prioritization and problem solving

Organization and planning

Management and training

Contact this candidate