Customer Service Advocate
Resume:
Kat Smith
Tucson, AZ
**********@*****.***
Willing to relocate: Anywhere
Work Experience
Bartender
The American Legion post 7-Tucson, AZ
August 2019 to June 2024
Taking orders: Receiving orders from customers and waitstaff Preparing drinks: Mixing and serving alcoholic and non-alcoholic drinks, including beer, wine, liquor, and mixed drinks
Maintaining the bar: Keeping the bar clean and organized, and restocking supplies as needed Interacting with customers: Greeting guests, providing excellent service, and ensuring customer satisfaction
Following safety and sanitation procedures: Checking photo IDs to ensure customers are of legal drinking age, and refusing service to intoxicated or disruptive patrons Handling transactions: Collecting money from customers for drinks, and accurately processing cash and credit card transactions
Customer Service Advocate
Optum rx-Tucson, AZ
June 2019 to May 2024
Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries
Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries
Ask appropriate questions and listen actively while documenting required information in computer systems
Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders
Make outbound calls to customers on prescription orders and payment issues Education
Associate of Applied Science in General Studies
Colorado Technical University-Online
August 2011 to July 2013
Skills
• Bartending
• Serving Experience
• Busser
• Microsoft Office
• Restaurant Experience
• Upselling
• Catering
• Banquet Experience
• Food Safety
• Sales
• POS
• Retail Sales
• Cash Handling
• Cooking
• Kitchen Experience
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