It Support Senior Business

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DEBORAH A. ANDERSON

301-***-****(h)

240-***-****(c)

Email: *********@*******.***

Security Clearances: Top Secret SCI w/Life Poly

WORK HISTORY:

Tech USA Government Solutions

Date 4/3/23-March 28, 2024

Date Title Position: IT Support Officer (EITSO)

LSC Projects

Location: HQ- McLean, VA

Duties: Maintain a troubleshooting log for MP’s returning from Travel to assist them with proper logon credentials for the WMA.

Receives instruction, guidance and direction from others.

GCI Inc,

March 07, 2022- 3/23

Title Position: Senior Business Administrator

Duties in this current position duties are to serve as the Front Line POC when visitors arrive for scheduled Training and Meetings, and to issues Badges depending in what is at hand.

NewAge Sys, Inc

Position Title: Security Monitor (ADF- East) Ft. Belvior

June 2021 – March 2022

Duties were to provide surveillance for uncleared personnel

from accessing unauthorized work areas.

Lion Federal, LLC

February 2020- August 2020

Duties were to Escort uncleared personal from accessing unauthorized work zones.

Mister Kleen Maintenance Company

Title Position: Service Lead

October 2019 -January 2020

My duties as the Service Lead were to provide daily maintenance to several buildings for daily cleaning Tasks.

Metronome LLC

Position Title : System Adm.

October 2017 – September 2018

Advise the Sponsor of the need for additional security processing in order to render an adjudicative decision. Respond in a timely manner to inqueries from the Sponsors.

Additional duties were to provide daily tracking assistance for various Government contractors for Clearance Data cleanup restrictions for unauthorized personnel within the Agency Tracking System and provide scheduling assistance when Clearances were out of date .

OMNIPLEX Corporation February 2017 – October 2017

Working at the Visitors Control Center (VCC) at the Main Gate for the Agency duties are to provide Security Support to Agency Visitors who need Badges to gain Badge Credentials and ID card to access secure facilities .

Metronome LLC

Position Title: Mission Support Administrator CIA/SCMP)

April 2015- February -2017

:

My duties were to process administrative and personnel paperwork. I also scheduled security Polygraph Appointments with Case Managers for Potential Applications Initials & contractors utilizing company specified on-line automated Testing Database within the Polygraph Division. I also help prepare and disseminates information to the appropriate individuals/ offices. I complied collates, analyzes, and summarizes abstracting data. I assisted with some troubleshooting of databases and ran reports. Process visitors

Clearance and check-in.

Chenega Integrated Systems LLC. (White House EEOB)

Position Title: Security Escort PM

January 2013- January 2014

My duties were to provide zoned routines, security check with authorized area while managing a small group of security escorts.

PCT (Precision communications Title Publications Coordinator)-August 2012-December 2012

Responsible for maintaining Controlled Records Systems to issue and retrieve Technical Drawing Documentation, record retention to process and file test data and equipment drawings. Provide technical data reports as needed.

AMERICAN SYSTEMS

May 2010- November 2011- System Administrator

My daily duties as a System Administrator consist of O&M Server Support across Three LAN (JWICS, SIPRNET & AIN2) environments. I Perform daily server monitoring, create/modify/test multiple print queues, perform BR tasks & monitor/report backups for servers. I use Remedy and ESMT action request system to process users request relating to printing or server related issues. I also manage print servers and print queues backups (Print Mig)

Perform file restores, monitor space usage and active sessions.

NORTHROP GRUMMAN

July 2002 – Dec 2009

Title Position:Records Control Admin/System Admin

I provided technical support, critical data and analysis for CTC’s mission.

Assisted users on a daily basis with technical question, report analysis production of complex searches and completing analysis on specific data types.

I also provided training on help desk functions, creating and maintaining user accounts. I provided expert support with proficiency and knowledge of the software and how it best applies to CTC Mission and user support.

Served as the OTC focal point for PERM/AACG Applications

Searched/ retrieved information from PERM for OTC customers

Facilitated rigorous access controls (NT groups) ensuring adherence

Coordinate additions/changes/deletions of OTC file folders as well as

Maintained DISC Customers Request Database

GENERAL DYNAMICS

Position Title : Dec 2001 – July 2002 Document Analyst

I provided external inquires pertaining to other government agencies.

UNITED STATES INVESTIGATION SERVICES (USIS)

02/2000-12/2000 Security Assistant

My primary responsibility was retrieval of information related to updating and

Maintained current Automated Online System Clearance Processing Database

AT&T TECHNICAL SERVICES

03/1999-01/2000 Technical Specialist

Primary duties included the Input of service order request for the installation and

Disconnection of telephone related equipment. I also assisted in troubleshooting telephone issues. I maintained and updated databases referencing systems pertaining to telephone switch information.

QUALITY SYSTEMS INCORPORATED (QSI)

03/1997-03/1999 Analyst

Primary responsibility was to provide document analysis support to the NADS LITE Branch within the Crimes and Narcotics Center (CNC). I reviewed cables to identify entries and associated linkage, which was stored within the SQL database.

Technical Experience

Software: Windows 98/2000/ 2003/ 2008, Microsoft Office 2007, CWE1, CWE2, Lotus Notes, Hercules Database, Remedy, Lotus Notes, Lotus Suites, Photo Shop, Adobe Acrobat, Token-Ring DOS, Proton and LAN Administration, Internet Analyst Notebook, SCOM (System Center Operations Manager) 2007 R2, VMware VSphere Virtual Client 4.0, Print Mig, McAfee, SCCM (System Center Configuration Manager) 2007, ESMT, Help Desk Tool

REFERENCES UPON REQUEST

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