Software Engineer
Resume:
Eric Klausner
Orlando, FL *****
**********@*****.***
Accomplishments
Developed a comprehensive e-commerce platform for a retail startup, utilizing modern web technologies, which significantly improved online sales.
Led the migration of a legacy application to a cloud-native architecture using AWS, enhancing scalability and reducing operational costs.
Built a real-time data analytics dashboard for a healthcare provider, enabling better decision-making through enhanced data visualization and reporting.
Automated the deployment process for a financial services company using CI/CD pipelines, reducing deployment times and minimizing downtime.
These are just a few examples of my work; more details are available upon request.
Areas of Expertise
Software Engineering Web Development Network Configuration
Technical Support Hardware Installation Database Systems
Cloud Computing Project Management Quality Assurance
Professional Experience
HomeIT, Orlando, FL
Software Engineer March 2018 – Present
Developed and maintained scalable web applications using React, Node.js, and AWS, enhancing user experience and system performance.
Collaborated with cross-functional teams to design and implement software solutions, improving efficiency and functionality across various projects.
Utilized version control systems like Git to manage codebase changes, ensuring seamless integration and deployment processes.
Automated testing procedures and implemented continuous integration (CI) pipelines, reducing software defects and speeding up development cycles.
Optimized database queries and data structures in SQL, improving application performance and data retrieval times.
Designed RESTful APIs and integrated third-party services, enabling enhanced communication between systems and improved data sharing.
Conducted code reviews and provided mentorship to junior developers, fostering a culture of continuous learning and improvement.
T-Mobile, Colorado Springs, CO
Technical Support Specialist March 2017 - March 2018
Addressed and resolved issues related to T-Mobile cell towers, network connectivity, and telecommunication devices.
Improved customer satisfaction through effective management of support escalations and issue resolution.
Contributed to the development of a new remote diagnostic tool, enhancing the speed and accuracy of issue resolution.
Managed high call volumes and collaborated with team members to provide efficient support.
Skills Summary
Information Technology & Systems Engineering: Operating Systems (Windows, UNIX: Linux/MacOS), Network Configuration, Virtualization (VMware, Hyper-V), Active Directory Management, System Security (Firewalls, VPNs), Backup and Recovery Solutions
Software Engineering: Software Development, Design Patterns, Software Development Life Cycle (SDLC), Version Control (Git)
Computer Science: Data Structures & Algorithms, Object-Oriented Programming (OOP), Computer Architecture
Web Development: Front-End (React), Back-End, HTML, CSS, JavaScript
Programming Languages: Python, Java
Database Systems: Relational Databases, SQL
Cloud Computing: AWS, Cloud Infrastructure Management, Containerization (Docker, Kubernetes), Serverless Computing, Cloud Storage Solutions (S3, Azure Blob Storage), Cloud Automation
Technical Support: IT Support, Troubleshooting, System Diagnostics, End-User Training, Software Installation & Configuration, Remote Access and Support Tools
Project Management: Agile methodologies, Software Documentation
Soft Skills: Strong Communication (verbal/written), Team Collaboration, Customer Relations,
Performance Management, etc.
Quality Assurance: High volume call center experience
Education
Bachelor of Science in Computer Science
Valencia College, Orlando, FL
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