Customer Service Representative
Resume:
Alicia Cox
Site Administrator
Phoenix, AZ *****
**********@*****.***
To obtain a career as a Customer Service Representative in the Hospitality industry. Authorized to work in the US for any employer
Work Experience
Site Administrator
Work While - Goodyear, AZ
September 2023 to Present
• Assist with worker clock in and clock out on the WorkWhile app
• Adjust clock in times if needed ( making sure people get through using the QR code)
• Support HelloFresh check in process
• Report no shows
• Help with supervision onsite
• Greet guests as they enter and leave the facility
• Daily audits of times and location of the workers
• Adhere to all rules and procedures of the company
• Assist security in maintaining a safe work environment Courier/Delivery Driver Logistics
Crossroads Courier, Inc. - Phoenix, AZ
February 2022 to November 2023
• Delivering products locally and out of state in a timely manner.
• Collecting inventory for orders and preparing orders for delivery.
• Preparing medical supplies for flights and delivering cargo to airports. Carside Server
Applebee's - Phoenix, AZ
April 2019 to August 2021
• Assist guests in placing to go orders
• Answering multi lines phones and answering questions regarding the menu
• Checking quality and ensuring all orders are correct and bagging orders along with proper utensils and condiments
Customer Service Representative
Maximus - Phoenix, AZ
March 2019 to August 2021
• Informed consumers about Medicare.
• Helped find resources and local doctors for consumers.
• Ensure that they had the knowledge about their accounts.
• Assist with mailing out forms or cards needed
• Provide an understanding solution to their problems and helping them to move forward. Crew Member
McDonald's - Phoenix, AZ
March 2019 to November 2020
• Assist guests with taking orders
• Cashier duties electronic payments and cash handling
• Daily cleaning and maintenance on store and drink machines Delivery Driver
Insomnia Cookies - Columbus, OH
December 2017 to March 2019
• Ensured quality of products
• Delivered products in a timely manner
• Confirmed that all ordered products were delivered Delivery Driver
Domino's - Pickerington, OH
January 2017 to March 2019
• Assisted guests with orders
• Checked product quality
• Ensured that all products ordered were delivered Customer Service Representative
ContactUS Communications - Hilliard, OH
December 2014 to March 2019
• Worked on several accounts including prescription medication, clothing, and college dorm accessories
• Assisted clients with credit card payments and enrollment for credit cards
• Assisted clients with purchases and lost purchased items
• Supported clients with finding the right prescription plan and prices Department Supervisor
McDonald's - Gahanna, OH
March 2013 to February 2019
• Resolved any guest service issues
• Oversaw the Kitchen department
• Submitted invoices to corporate for review
• Maintained inventory control
• Responsible for weekly cash audits
• Maintained supply orders and truck delivery schedule
• Daily management of the store
Carryout/Cashier
P.F. Chang's China Bistro, Inc - Columbus, OH
February 2014 to August 2017
• Received and processed payments
• Performed hosting duties when applicable
• Ensured order accuracy
• Answered calls and questions about the menu
• Assisted guests in placing to go orders
Cashier
Raising Cane's - Gahanna, OH
January 2014 to June 2017
• Took customer orders and checked order accuracy
• Responsible for daily cleaning and maintenance of restaurant and equipment
• Opened and closed restaurant according to procedures Education
High school or equivalent
Skills
• TEAM PLAYER (10+ years)
• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (3 years)
• RETAIL SALES (4 years)
• POS (10+ years)
• Sales (10+ years)
• training (10+ years)
• Server (6 years)
• fast learner (10+ years)
• English (10+ years)
• Restaurant experience (10+ years)
• Guest Services (10+ years)
• Delivery Driver Experience (5 years)
• Host/Hostess (5 years)
• Cooking
• Food service
• Microsoft Word
• Courier
• Logistics
• Food Preparation
• Load & Unload
• Restaurant Management
• Inventory Control
• Busser
• Bartending
• Cash Handling
• Kitchen Experience
• Management
• Time Management
• Cleaning Experience
• Merchandising
• Human Resources
Certifications and Licenses
Food Handler Certification
Additional Information
KEY QUALIFICATIONS
• Caring, Compassionate
• Flexible
• Exceptional Customer Service Skills
• Loyal
• Works Well Under Pressure
• Productive
• Results Driven
• Team Leader, Team Player
• Goal Oriented
• Supportive
Contact this candidate