Customer Service Maintenance Technician

Timothy Coons, Jr.

*** ********* ****, *********, ** 30016 • 661-***-****• *******.*****.**@*****.*** Work Experience

Owner-Operator

Tim's Hauling and Landscaping • Lancaster, CA December 2020 - July 2024

• Managed all aspects of small business operations, leveraging early career experience in customer service and inventory management, including client relations, scheduling, and service delivery

• Provided hauling services and landscaping maintenance to residential and commercial clients

• Developed and implemented business growth strategies

• Implemented efficient scheduling and routing systems, drawing on experience from previous logistics roles

• Maintained detailed service records and financial documentation, applying skills developed in earlier inventory and cash handling positions

Landscaper and Maintenance Technician

Grace to Glory, Landscaping, Maintenance and Hauling • Bakersfield, CA March 2016 - December 2020

• Executed various landscaping tasks, including mowing, pruning, and planting while ensuring optimal inventory levels of supplies and equipment

• Conducted general maintenance and repair work for clients

• Assisted with hauling services, applying knowledge of safe loading and efficient route planning

• Utilized customer service skills to build and maintain client relationships, improving customer retention Warehouse Tire Specialist

Kann Enterprise • Shafter, CA July 2012 - December 2015

• Managed and organized tire inventory using advanced tracking systems, building upon earlier experience in stock management

• Conducted quality checks on incoming and outgoing shipments, applying attention to detail developed in previous shipping roles

• Operated warehouse equipment safely and efficiently, adhering to safety protocols learned in earlier positions and academic training

Professional Summary

Versatile professional with over 15 years of experience spanning retail, warehousing, landscaping, and small business ownership. Adept at inventory management, customer service, and operational efficiency. Demonstrates strong adaptability and a consistent work ethic across diverse industries. Background in business administration and HVAC principles enhances operational and technical capabilities. References upon Request 2

Product Handler

Grimway Farms • Lamont, CA January 2010 - June 2012

• Processed and packaged agricultural products for distribution, ensuring quality control and adherence to safety standards

• Ensured product quality and adherence to safety standards

• Assisted in inventory management and shipment preparation, applying skills from previous retail and shipping experiences

• Maintained a clean and organized work environment, carrying forward practices from earlier roles in food service and retail

Maintenance Technician

Bakersfield Housing Authority • Bakersfield, CA 2009

• Performed general maintenance and repairs, utilizing problem-solving skills developed across various industries

• Responded promptly to tenant maintenance requests, applying customer service skills honed in previous retail positions

Shipping Clerk

Carquest Bakersfield, CA 2008

• Efficiently prepared and processed outgoing shipments, ensuring timely delivery and customer satisfaction

• Maintained meticulous shipping records and inventory counts, developing strong attention to detail

• Operated warehouse management software to track shipments and manage stock levels

• Collaborated with team members to optimize shipping processes and reduce errors

• Adhered to safety protocols while handling and moving inventory in a fast-paced environment Education

UEI College, CA

• Coursework in Business Administration and HVAC

• Completed courses in Safety, Business 101, and Business Management

• Gained foundational knowledge in HVAC systems and business operations Additional Training

• Safety protocols and best practices

• Business fundamentals and management principles

• Basic HVAC systems and maintenance

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